At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.

Position Title: Group Administration Specialist

Reports To: Manager, Group Administration

Department: Group Claims and Admin Management

Term: Permanent Full-Time

Schedule: 11:00AM ET – 7:00PM ET

Location: Waterloo

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way.

If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect.

Equitable is looking for a Group Administration to join our dynamic team. This role offers the chance to make a meaningful impact by supporting plan administrators and advisors in delivering an exceptional benefits experience to their members. We’re looking for individuals who are passionate about client service, demonstrate administrative excellence, and have a keen eye for detail. If you thrive in a collaborative environment and are committed to providing top-tier support, we’d love to hear from you

Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters.

What you will be doing:

• Provide excellent client service via phones and written correspondence (e.g. emails, letters)
• Update and validate plan member and plan sponsor information
• Assist plan members and plan sponsors with account activations
• Administer pay direct drug cards including problem solving utilizing provider's software
• Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid
• Provide support to other applicable Group departments by assessing and confirming member eligibility
• Request medical evidence of insurability when necessary
• Interpret system audit reports and take corrective action when required

What you will bring:

• Good verbal and written communication skills
• Strong organizational skills and multi-tasking abilities and prioritization skills.
• Accuracy and attention to detail are essential
• Ability to interpret and apply contract provisions and administrative guidelines
• PC skills – working knowledge of MS Office, ability to learn and apply new system applications
• Ability to handle high volume of work within a fast paced environment
• Ability to work in a team environment

What’s in it for you:

• A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day.
• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• Generous vacation package with one volunteer day to give back to a charity of your choice
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

This position is available due to an existing vacancy.

We are dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca.

#LI-Hybrid