We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing The Director, Client Relationships – Office of the CEO is accountable for providing client relationship and business management for the CEO.

Working with the Managing Director, Office of the CEO and SBU leaders across the bank, the director will support the Managing Director as a strategic advisor to the CEO, proactively ensuring optimal allocation and prioritization of the CEO’s time and engagements. This role will also act as the primary liaison for internal and external stakeholders on behalf of the CEO, facilitating effective communication, relationship management, and alignment with organizational objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You'll Succeed

• Strategic Insights: You will work with the Managing Director, Office of the CEO to create client strategies that leverage CIBC’s integrated offers to attract and retain the right clients. Keep abreast of economic, competitive and regulatory environments to assess the impacts of changes to the global business landscape and ensure insights are captured and shared in the client briefing process. Assist in identifying clients’ changing business needs and introduce optimal solutions with a clear understanding of the relevant products and services available from the CIBC group of companies.
• Relationship Management: You will support the promotion, alignment, collaboration, and consistency of practices and messaging throughout all strategic business units, establishing governance frameworks and best practices to drive enterprise-wide cohesion and operational excellence. You will write policy and service level agreements for internal purposes. Work closely with partners in Brand, Community Investments and Corporate Events, Communications, Client Experience and Insights in the areas of client communication, sponsorships and donations, events and conferences, corporate ticketing and hospitality, and external partnerships and associations.
• Analysis: You will support the CEO within the industry and broader marketplace, leveraging market intelligence, competitive benchmarking, and innovative branding initiatives to drive enterprise visibility and influence. Support CIBC’s position as an industry leader, identifying emerging trends and opportunities to amplify executive perspectives on key issues to ensure we have a best in class response.
• Client Engagements: You will support the prioritization of the CEO’s time and engagements, including risk mitigation, issues management, and alignment of executive activities with organizational priorities. Ensure a seamless, high-quality experience for clients across all CEO touchpoints, maintaining excellence and uniformity, developing and implementing enterprise client engagement strategies that set industry standards for excellence and consistency. Support the coordination for client inquiries and requests, reducing the administrative burden on client relationship managers, optimizing processes to enhance responsiveness and reduce administrative burden on client relationship managers. Manage the intake process for all CEO client visits to maximize impact and efficiency, ensuring strategic alignment, flawless execution, and maximum impact for the organization. Provide client briefing materials to the CEO in preparation for external meetings or events, partnering with a team that synthesizes complex information into actionable insights and ensuring the CEO is equipped for high-impact engagements.

Who You Are

• You can demonstrate 10 years of relevant industry experience or work experience in client experience.
• You possess strong communication skills. You have strong written and verbal communication skills and ability to effectively distill and succinctly communicate the results and implications of complex analyses to internal and client representatives.
• You are success-oriented. You’re an extremely dedicated and motivated individual with high career aspirations. You must be capable of assuming high levels of responsibility within short time frames. Success to you is helping solve and execute on the complex financial and strategic needs of our clients.
• You have relevant analytical and problem solving skills. You have excellent analytical and problem solving skills and skills in centralizing, streamlining and improving processes for efficiency and effectiveness.
• You possess strong technical skills. You have strong technical skills as it relates to Excel, Word, and PowerPoint.
• You are motivated by collective success. You bring well-developed interpersonal and relationship building skills in order to develop, manage and leverage relationships with clients, and internal and/or external business partners. You have well-developed written and verbal communication skills sufficient to provide detailed explanation and interpretation of factual and conceptual information and ideas related to complex technical and conceptual issues. You have unquestioned professionalism, ethics and reputation and proven ability to exercise strong independent judgment when making business decisions and/or representing CIBC.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-161 Bay St., 9th

Employment Type Regular

Weekly Hours 37.5

Skills Analytical Thinking, Business Growth, Business Objectives, Client Service, Communication, Customer Experience (CX), Detail-Oriented, Leadership, People Management