Collections Representative
Top Benefits
About the role
Date Posted: June 30, 2026
Location: In Person - Mississauga, Ontario Job Type: Full-Time, Permanent Salary: CA$5,000.00 per month + Commission
About Us
Founded in 2008, MAC Financial has grown to become one of Canada’s leading debt buyers. MAC’s positive work environment and huge earning potential make it a great opportunity for individuals seeking a challenging and rewarding career. We have immediate opportunities available for collection agents. This is a company owned and operated by 3 former collection agents. We strive to provide the best possible environment and payment structure for collections professionals in the industry. We are looking for motivated, empathetic, and result-driven candidates to join our team. We provide fully paid training to set you up for success.
Job Description
As a Collections Representative, you will be working directly from our call center floor. You will be responsible for managing a portfolio of delinquent accounts, conducting outbound calls, and negotiating repayment plans with customers in a high energy, supportive office. Previous collections experience is not required however call center, customer service representative, and/or accounts receivables experience is preferred.
Responsibilities
- Multi-Channel Outreach: Reaching out to delinquent account holder through various channels such as phone calls, emails, and mail.
- Inbound Management: Respond to customer inquiries though various channels in a timely manner.
- Negotiation: Negotiate payment arrangements and payment plans to secure debt repayment.
- Documentation: Accurately recording all client interactions, arrangements, and updates in our CRM system.
- Customer Service: Addressing all clients will professionalism, respect, and empathy.
- Skip Tracing: Attempting to locate new customer data
- Account Management: Manage 150+ accounts daily
Required Skills
- Positive attitude and good phone manner
- Strong negotiation and persuasion skills
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Ability to handle difficult conversations with professionalism
- Ability to use CRM systems and Microsoft Windows browsers
- Strong work ethic, self-starters, especially, will excel in this position
- Must have strong empathy, patience, and reliability
- Reliable transportation to our Mississauga office
- 1-2 years of experience in a call center, customer service, accounts receivables, or a similar role is preferred
What we offer
Pay structure: $5,000 monthly base salary plus commission on gross recoveries above the monthly break. We offer six-figure earning potential to all of our collection staff. Work hours: Monday - Thursday 8:30am-6pm & Friday 8:30am-4pm, No weekends!
- Vibrant and harmonious work environment
- Paid training program
- Consistent commission structure
- Extended health and dental benefits package
- Profit sharing program
- Great location easily accessible by public transit and close to major highways
- Accessible workplace
Benefits
Dental care Extended health care Vision care
Experience
call center, accounts receivables, or sales: 1 year (preferred)
Not the right fit? Search for Collections Representative jobs in Mississauga, Ontario, Canada
About MAC FINANCIAL RECOVERY
We do our best to make this a great place to work. Here are some perks:
- Profit sharing for collection staff ($100,000/year donated to profit sharing)
- Full benefits plan with an employee cost of $100/month for single coverage
- Monthly office lunches
- $4,000 monthly base salary for new collection staff
- Paid career advancement training for administrative employees
- Regular performance reviews for administrative staff
Similar Jobs
Collections Representative
Top Benefits
About the role
Date Posted: June 30, 2026
Location: In Person - Mississauga, Ontario Job Type: Full-Time, Permanent Salary: CA$5,000.00 per month + Commission
About Us
Founded in 2008, MAC Financial has grown to become one of Canada’s leading debt buyers. MAC’s positive work environment and huge earning potential make it a great opportunity for individuals seeking a challenging and rewarding career. We have immediate opportunities available for collection agents. This is a company owned and operated by 3 former collection agents. We strive to provide the best possible environment and payment structure for collections professionals in the industry. We are looking for motivated, empathetic, and result-driven candidates to join our team. We provide fully paid training to set you up for success.
Job Description
As a Collections Representative, you will be working directly from our call center floor. You will be responsible for managing a portfolio of delinquent accounts, conducting outbound calls, and negotiating repayment plans with customers in a high energy, supportive office. Previous collections experience is not required however call center, customer service representative, and/or accounts receivables experience is preferred.
Responsibilities
- Multi-Channel Outreach: Reaching out to delinquent account holder through various channels such as phone calls, emails, and mail.
- Inbound Management: Respond to customer inquiries though various channels in a timely manner.
- Negotiation: Negotiate payment arrangements and payment plans to secure debt repayment.
- Documentation: Accurately recording all client interactions, arrangements, and updates in our CRM system.
- Customer Service: Addressing all clients will professionalism, respect, and empathy.
- Skip Tracing: Attempting to locate new customer data
- Account Management: Manage 150+ accounts daily
Required Skills
- Positive attitude and good phone manner
- Strong negotiation and persuasion skills
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Ability to handle difficult conversations with professionalism
- Ability to use CRM systems and Microsoft Windows browsers
- Strong work ethic, self-starters, especially, will excel in this position
- Must have strong empathy, patience, and reliability
- Reliable transportation to our Mississauga office
- 1-2 years of experience in a call center, customer service, accounts receivables, or a similar role is preferred
What we offer
Pay structure: $5,000 monthly base salary plus commission on gross recoveries above the monthly break. We offer six-figure earning potential to all of our collection staff. Work hours: Monday - Thursday 8:30am-6pm & Friday 8:30am-4pm, No weekends!
- Vibrant and harmonious work environment
- Paid training program
- Consistent commission structure
- Extended health and dental benefits package
- Profit sharing program
- Great location easily accessible by public transit and close to major highways
- Accessible workplace
Benefits
Dental care Extended health care Vision care
Experience
call center, accounts receivables, or sales: 1 year (preferred)
Not the right fit? Search for Collections Representative jobs in Mississauga, Ontario, Canada
About MAC FINANCIAL RECOVERY
We do our best to make this a great place to work. Here are some perks:
- Profit sharing for collection staff ($100,000/year donated to profit sharing)
- Full benefits plan with an employee cost of $100/month for single coverage
- Monthly office lunches
- $4,000 monthly base salary for new collection staff
- Paid career advancement training for administrative employees
- Regular performance reviews for administrative staff