Technician, Service Execution, Services
About the role
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. Summary: Responsible for repair, commissioning, and training of Normet Equipment in a safe and timely manner by performing the following duties.
Duties And Responsibilities
- Applies knowledge and abilities to perform technical repairs according to schedule.
- Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.
- Estimates repair costs and obtains authorization prior to beginning work for all repairs.
- Recommends and explains additional repairs as appropriate.
- Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.
- Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.
- Travels to customer locations to complete repairs as directed.
- Completes repairs in a timely manner.
- Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.
- Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).
- Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.
- Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time.
- Coordinates with Parts Department to obtain repair items, components and information as needed.
- Coordinates with Parts Department to complete necessary warranty paperwork.
- Commissioning of equipment at various customer locations within the region (at times there may be a need to perform these duties in other areas of North America)
- Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Service Cluster.
- Offers both startup training and billable training as requested by Manager, Service Cluster.
- Performs other related duties as assigned.
Skills Oral Communication Skills
Written Communication Skills
Technical Communication
Customer Service Orientated
Math Aptitude
Reading Skills
Professional
Good Time Management Skills
Valid Driver’s License
Education/Experience
- Education level of Grade 12 or Equivalent
- Licensed heavy duty equipment mechanic preferred
- Be able to read electrical and hydraulic schematics
- Have at least 5 years of experience with underground / tunneling equipment
- Experience in Wet Shotcreting Equipment and Process is a plus
- Candidate should have knowledge of hydraulics, electrical and brake systems
- Prospective candidate must be willing and able to travel domestically and at times throughout North America
- Candidate must have excellent communication skills and be able to communicate effectively
- Candidate must be a self-starter, and be able to work with little supervision
- Candidate should be flexible, proactive, self-motivated and willing to accept new challenges
Come and share your courage to shine with us! Visit our career website for more information.
About Normet Group
Normet is a world-leading, innovative technology company. We define the future of underground operations in mining, tunnelling, and civil engineering projects, helping our partners increase safety, sustainability, and productivity throughout the lifecycle of their projects.
Normet is a caring, committed, and courageous company. We establish long-term relationships with our customers and partners to find optimum solutions to challenges that will have positive impacts on people and the environment. We constantly engage to deliver maximum value to our clients, providing high performance products and services that generate a sustainable future.
Our offerings include a complete portfolio of mining and tunnelling solutions for the entire process chain, as well as future technologies such as digitalisation, extended reality, and automation.
Headquartered in Finland, we employ over 1,800 dedicated professionals in more than 50 locations in 30 countries around the world, committing to long-term, mutually beneficial partnerships that create value in our industry and society as a whole.
Normet Group net sales were EUR 484 million in 2023.
Technician, Service Execution, Services
About the role
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. Summary: Responsible for repair, commissioning, and training of Normet Equipment in a safe and timely manner by performing the following duties.
Duties And Responsibilities
- Applies knowledge and abilities to perform technical repairs according to schedule.
- Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action.
- Estimates repair costs and obtains authorization prior to beginning work for all repairs.
- Recommends and explains additional repairs as appropriate.
- Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics.
- Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits.
- Travels to customer locations to complete repairs as directed.
- Completes repairs in a timely manner.
- Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job.
- Act and interact professionally and effectively both within a small, dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors).
- Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process.
- Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time.
- Coordinates with Parts Department to obtain repair items, components and information as needed.
- Coordinates with Parts Department to complete necessary warranty paperwork.
- Commissioning of equipment at various customer locations within the region (at times there may be a need to perform these duties in other areas of North America)
- Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Service Cluster.
- Offers both startup training and billable training as requested by Manager, Service Cluster.
- Performs other related duties as assigned.
Skills Oral Communication Skills
Written Communication Skills
Technical Communication
Customer Service Orientated
Math Aptitude
Reading Skills
Professional
Good Time Management Skills
Valid Driver’s License
Education/Experience
- Education level of Grade 12 or Equivalent
- Licensed heavy duty equipment mechanic preferred
- Be able to read electrical and hydraulic schematics
- Have at least 5 years of experience with underground / tunneling equipment
- Experience in Wet Shotcreting Equipment and Process is a plus
- Candidate should have knowledge of hydraulics, electrical and brake systems
- Prospective candidate must be willing and able to travel domestically and at times throughout North America
- Candidate must have excellent communication skills and be able to communicate effectively
- Candidate must be a self-starter, and be able to work with little supervision
- Candidate should be flexible, proactive, self-motivated and willing to accept new challenges
Come and share your courage to shine with us! Visit our career website for more information.
About Normet Group
Normet is a world-leading, innovative technology company. We define the future of underground operations in mining, tunnelling, and civil engineering projects, helping our partners increase safety, sustainability, and productivity throughout the lifecycle of their projects.
Normet is a caring, committed, and courageous company. We establish long-term relationships with our customers and partners to find optimum solutions to challenges that will have positive impacts on people and the environment. We constantly engage to deliver maximum value to our clients, providing high performance products and services that generate a sustainable future.
Our offerings include a complete portfolio of mining and tunnelling solutions for the entire process chain, as well as future technologies such as digitalisation, extended reality, and automation.
Headquartered in Finland, we employ over 1,800 dedicated professionals in more than 50 locations in 30 countries around the world, committing to long-term, mutually beneficial partnerships that create value in our industry and society as a whole.
Normet Group net sales were EUR 484 million in 2023.