GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

We’re looking for an Services Coordinator to assist with the daily operations of a busy multi-residential property office! Some of the major responsibilities include answering telephone calls and taking messages, distributing incoming mail, processing purchase orders, and completing expense reports.

RESPONSIBILITIES

Customer Service

• Develops and maintains an excellent line of communication among site management, contractors, and tenants
• Handle all telephone and walk-in inquiries from current residents professionally and courteously
• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
• Promote a strong sense of community
• Respond and action tenant complaints and concerns
• Assist in booking appointments with our contractors to ensure they completed the required work
• Ensure resident satisfaction and external contractors are compliant to work order requests
• Follow-up with residents after maintenance work, to ensure job completion and tenant satisfaction

Administration + Reporting

• Receive, sort, inspect and stamp rent cheques for deposit
• Develops and maintains the departmental filing system
• Utilize the property management system to record transactions and run various operating reports
• Welcome new residents and provide a full orientation in coordination with Leasing Team
• Sort all incoming and outgoing mail services – including courier requirements
• Organize office area to ensure it is kept tidy and well-organized
• Issues Purchase Orders
• Maintains purchase order control, issue and track orders
• Responsible for the operation of the parking lot; assigning spots; print the Parking Log for monthly parking audit, update records and follow up with residents on various parking issues
• Receive security reports and review for problems or trends to be escalated to the Community or Property Manager
• Control issuance and deletion of building security access Fobs from security system
• Maintain and update Intercom records
• Monitor inventory office stationery & supplies
• Maintain, monitor, and update suite key records

QUALIFICATIONS

• 1+ year of experience in an administrative role
• Must possess exceptional communication and interpersonal relationship skills
• Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
• Strong attention to detail, problem-solving, and follow-up is required
• Must be a self-starter with high degree of initiative, flexibility, and professionalism
• Ability to work with a diverse group of people and interests while being culturally aware
• Possess knowledge of health and safety practices
• Property Management/Real Estate experience an asset
• Bachelor’s Degree is preferred

WHAT WE OFFER

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.