Top Benefits
About the role
Are you passionate about customer service and creating a welcoming environment? We’re looking for a Commissary Coordinator to manage day-to-day operations of our Employee Commissary, ensuring it runs smoothly, stays well-stocked, and maintains a clean, organized space. If you enjoy working with people, have retail or health industry experience, and thrive in a fast-paced, detail-oriented setting, we invite you to apply and become part of a team that values sustainability, service, and community.
Permanent Full-Time (40 hours)
Monday to Friday 8:00 am – 4:30 pm, flexible as required
In this role, you will:
- Provide friendly and knowledgeable customer service to employees and guests, ensuring a welcoming commissary experience.
- Process sales transactions accurately using the point-of-sale system and handle various payment methods.
- Monitor inventory levels, perform cycle counts, and manage restocking using Shopify and Syspro systems.
- Coordinate shipments for staff outside the Coquitlam area and ensure timely delivery of orders.
- Merchandise new products, maintain a clean and organized commissary space, and follow all SOPs and safety policies.
You have:
- At least 1 year of experience in a frontline customer service role, ideally in retail or the health industry.
- Strong communication skills in English, both verbal and written, with a pleasant and professional demeanor.
- Proficiency in Microsoft Word and Excel, and basic experience with accounting or inventory software.
- A strong work ethic, attention to detail, and the ability to multitask in a fast-paced environment.
- Physical ability to stand, bend, and lift up to 40 pounds, along with a positive and calm attitude under pressure.
You get:
- Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
- Company provided RRSP
- $300.00 per year to spend on company products
- Employee discount pricing
- Employee appreciation events & rewards
- Employee referral bonus program
- Employee wellness sessions
Why us?
- We’re much bigger than you think, 30+ natural health brands loved across North America
- Proudly Canadian owned & operated and a Certified B Corp company
Learn more about us here: https://ca.naturalfactors.com/pages/our-nature
FGOffice
This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.
About Natural Factors
As a leading manufacturer of natural health formulas, Factors invests in people, science, and technology to facilitate the delivery of supplements which marry the wisdom of ancient herbal physicians and the science of modern clinical research to enhance the health of consumers worldwide.
Factors is a Canadian family-owned business with head office in British Columbia, operating for more than 50 years. From organic herbal farming in the Okanagan to state-of-the-art manufacturing operations in both British Columbia and Washington State (USA), we ensure reliable standards with extensive quality control testing in our laboratories that are among the finest in North America.
Our Mission statement: To enhance the wellbeing of our customers – through research, development, and delivery of effective nutritional supplements and other health-building products, and to contribute to the lives of our business partners including customers, employees, suppliers and the communities we serve in a cooperative a sustainable manner.
Many thrilling and innovative things are taking place at Factors such as new facilities, new equipment, new processes, and new members joining our team. Last year, we launched a new Core Values Rewards program for staff demonstrating our seven key Core Values: Hard Work/Balanced Life, Innovation & Imagination, Sustainability, Industry leading Quality & Service, Continuous Improvement, Integrity in Leadership, and Passion.
We are proud to have a core group of loyal long term staff as well as dynamic new hires joining our team. We are continuously working with employees to jointly create the type of environment that contributes to the employee experience being both positive and fulfilling.
Factors employees feel responsible for the products we produce and sell. We know we are helping people create better health and we take pride in our socially responsible and environmentally sustainable production practices.
Top Benefits
About the role
Are you passionate about customer service and creating a welcoming environment? We’re looking for a Commissary Coordinator to manage day-to-day operations of our Employee Commissary, ensuring it runs smoothly, stays well-stocked, and maintains a clean, organized space. If you enjoy working with people, have retail or health industry experience, and thrive in a fast-paced, detail-oriented setting, we invite you to apply and become part of a team that values sustainability, service, and community.
Permanent Full-Time (40 hours)
Monday to Friday 8:00 am – 4:30 pm, flexible as required
In this role, you will:
- Provide friendly and knowledgeable customer service to employees and guests, ensuring a welcoming commissary experience.
- Process sales transactions accurately using the point-of-sale system and handle various payment methods.
- Monitor inventory levels, perform cycle counts, and manage restocking using Shopify and Syspro systems.
- Coordinate shipments for staff outside the Coquitlam area and ensure timely delivery of orders.
- Merchandise new products, maintain a clean and organized commissary space, and follow all SOPs and safety policies.
You have:
- At least 1 year of experience in a frontline customer service role, ideally in retail or the health industry.
- Strong communication skills in English, both verbal and written, with a pleasant and professional demeanor.
- Proficiency in Microsoft Word and Excel, and basic experience with accounting or inventory software.
- A strong work ethic, attention to detail, and the ability to multitask in a fast-paced environment.
- Physical ability to stand, bend, and lift up to 40 pounds, along with a positive and calm attitude under pressure.
You get:
- Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
- Company provided RRSP
- $300.00 per year to spend on company products
- Employee discount pricing
- Employee appreciation events & rewards
- Employee referral bonus program
- Employee wellness sessions
Why us?
- We’re much bigger than you think, 30+ natural health brands loved across North America
- Proudly Canadian owned & operated and a Certified B Corp company
Learn more about us here: https://ca.naturalfactors.com/pages/our-nature
FGOffice
This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.
About Natural Factors
As a leading manufacturer of natural health formulas, Factors invests in people, science, and technology to facilitate the delivery of supplements which marry the wisdom of ancient herbal physicians and the science of modern clinical research to enhance the health of consumers worldwide.
Factors is a Canadian family-owned business with head office in British Columbia, operating for more than 50 years. From organic herbal farming in the Okanagan to state-of-the-art manufacturing operations in both British Columbia and Washington State (USA), we ensure reliable standards with extensive quality control testing in our laboratories that are among the finest in North America.
Our Mission statement: To enhance the wellbeing of our customers – through research, development, and delivery of effective nutritional supplements and other health-building products, and to contribute to the lives of our business partners including customers, employees, suppliers and the communities we serve in a cooperative a sustainable manner.
Many thrilling and innovative things are taking place at Factors such as new facilities, new equipment, new processes, and new members joining our team. Last year, we launched a new Core Values Rewards program for staff demonstrating our seven key Core Values: Hard Work/Balanced Life, Innovation & Imagination, Sustainability, Industry leading Quality & Service, Continuous Improvement, Integrity in Leadership, and Passion.
We are proud to have a core group of loyal long term staff as well as dynamic new hires joining our team. We are continuously working with employees to jointly create the type of environment that contributes to the employee experience being both positive and fulfilling.
Factors employees feel responsible for the products we produce and sell. We know we are helping people create better health and we take pride in our socially responsible and environmentally sustainable production practices.