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Charger Logistics Inc logo

Customer Service Specialist

Brampton
Senior Level
full_time

Top Benefits

Competitive Salary
Healthcare Benefit Package
Career Growth

About the role

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of our Brampton office.

Job Duties:

  • Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
  • Manage customer expectations and provide exceptional customer service.
  • Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
  • Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
  • Maintain a database of clients, prospects, partners and vendors.
  • Provide Customers with timely updates of all shipments.
  • Assign shipments to internal business units.
  • Report weekly KPIs top Clients and Supervisor.
  • Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.
  • Develop relationship with Clients to Expand business.

Requirements

  • College diploma or university degree.
  • Previous logistics and customer service experience is an asset.
  • Ability to solve problems and alleviate conflicts or escalate tactfully.
  • Strong time-management with an ability to prioritize and multi-task.
  • Proficient in Microsoft office, with aptitude to learn new software and systems.
  • Strong inter-personal and communication skills.

Benefits

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth

About Charger Logistics Inc

Transportation, Logistics, Supply Chain and Storage
501-1000

Charger Logistics'​ strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time.

Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.