Administrative Clerk, Correctional Health Services
About the role
Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Health Care Manager, or designate, the Administrative Clerk performs a variety of clerical/administrative and client related activities including scheduling and booking of client appointments, processing of referrals; performing reception, admitting and client registration duties; and maintaining databases, records and other client information. Also provides clerical support to the intake process including duties such as filing, archiving charts, faxing, photocopying, arranging for courier, typing technical and non-technical material utilizing various computerized word processing and spreadsheet software packages, booking meetings, and other general office and administrative duties for the health care Centre. The Administrative Clerk will perform all duties within a Trauma Informed Framework and Indigenous Cultural lens.
Duties/Accountabilities:
-
Schedules and books client appointments and follow-up appointments which includes booking appointments and Interdisciplinary appointments, adjusting arrangements in accordance with client and centre requirements and notifying clinicians and BC Corrections staff, ensuring that appropriate date, time, and location are provided to BC Corrections staff..
-
Registers and admits clients into PAC or Health Care Record. Ensures client demographics and appropriate information is complete and accurate and follows up with appropriate clinicians or BC Corrections staff as necessary. Advises appropriate clinicians that the patient has arrived.
-
Performs referral functions including duties such as checking to ensure that all information required are complete as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out client questionnaires, and receiving and processing related paperwork.
-
Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client statistics. Follows up with appropriate team members as necessary.
-
Types and distributes a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
-
Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting clients , printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
-
Provides clerical and general administrative support to the Health Care Manager, or delegate, and to the department by performing tasks such as booking meetings, circulating action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, arranging for courier, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature and e-forms.
-
Performs other related duties as assigned.
Qualifications:
Education, Training and Experience
- Grade 12, plus two (2) years’ recent experience, or an equivalent combination of education, training, and experience.
Skills and Abilities
- Ability to keyboard 45 w.p.m.
- Knowledge of medical terminology.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer • BC Centre for Disease Control • BC Children's Hospital • Sunny Hill Health Centre for Children • BC Mental Health and Substance Use Services • BC Renal • BC Transplant • BC Women's Hospital and Health Centre • Cardiac Services BC • Perinatal Services BC • BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. • 13 annual statutory holidays with generous vacation entitlement and accruement. • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). • Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Administrative Clerk, Correctional Health Services
About the role
Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Health Care Manager, or designate, the Administrative Clerk performs a variety of clerical/administrative and client related activities including scheduling and booking of client appointments, processing of referrals; performing reception, admitting and client registration duties; and maintaining databases, records and other client information. Also provides clerical support to the intake process including duties such as filing, archiving charts, faxing, photocopying, arranging for courier, typing technical and non-technical material utilizing various computerized word processing and spreadsheet software packages, booking meetings, and other general office and administrative duties for the health care Centre. The Administrative Clerk will perform all duties within a Trauma Informed Framework and Indigenous Cultural lens.
Duties/Accountabilities:
-
Schedules and books client appointments and follow-up appointments which includes booking appointments and Interdisciplinary appointments, adjusting arrangements in accordance with client and centre requirements and notifying clinicians and BC Corrections staff, ensuring that appropriate date, time, and location are provided to BC Corrections staff..
-
Registers and admits clients into PAC or Health Care Record. Ensures client demographics and appropriate information is complete and accurate and follows up with appropriate clinicians or BC Corrections staff as necessary. Advises appropriate clinicians that the patient has arrived.
-
Performs referral functions including duties such as checking to ensure that all information required are complete as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out client questionnaires, and receiving and processing related paperwork.
-
Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client statistics. Follows up with appropriate team members as necessary.
-
Types and distributes a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
-
Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting clients , printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
-
Provides clerical and general administrative support to the Health Care Manager, or delegate, and to the department by performing tasks such as booking meetings, circulating action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, arranging for courier, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature and e-forms.
-
Performs other related duties as assigned.
Qualifications:
Education, Training and Experience
- Grade 12, plus two (2) years’ recent experience, or an equivalent combination of education, training, and experience.
Skills and Abilities
- Ability to keyboard 45 w.p.m.
- Knowledge of medical terminology.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer • BC Centre for Disease Control • BC Children's Hospital • Sunny Hill Health Centre for Children • BC Mental Health and Substance Use Services • BC Renal • BC Transplant • BC Women's Hospital and Health Centre • Cardiac Services BC • Perinatal Services BC • BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. • 13 annual statutory holidays with generous vacation entitlement and accruement. • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). • Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.