Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description As a member of the Director's Lounge hospitality team, your role will be to assist in all aspects of the guest's journey throughout their time at our venues. The ideal candidate will be a self-starter who is energetic, creative, tactical, and analytical, and one who thrives in a fast-paced environment. This individual will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; encourage confidence and exude authenticity with guests. A high level of discretion and confidentiality is required when handling guest information and requests. Act as point of contact for assigned guests leading up to their visit as well as day of. Responsible for providing an outstanding concierge level of service by anticipating needs, taking initiative, and going above and beyond to assist with all requests. Extensive knowledge of venue, event night details, and nearby surroundings to make the most suitable recommendations Work closely with team to facilitate any last-minute concierge duties as they arise – meet and greets, securing and delivering amenities. Assist with executing event day operations within MLSE premium spaces – guestlist and registration, VIP experiences, handling vendors and talent. Ensure professional communication between all internal stakeholders from Legal, Sales, Security, F&B, PR, Marketing, and the Executive team to ensure service excellence company-wide. Flexibility to perform other job-related duties.

Qualifications

1-2 years in VIP host role and or hospitality/concierge service experience. Ability to think independently in making real-time decisions. Ability to effectively manage time and perform multiple tasks simultaneously. Excellent interpersonal, communication, problem-solving, and analytical skills required. Must have a systematic and process-oriented attitude to ensure seamless end-to-end guest experiences. Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment. Strong work ethic with a drive for self-development, collaboration, and take-action mentality. Knowledge of Sports & Entertainment and Hospitality industry experiences an asset. Must be available to work evenings, weekends, and holidays as required.

Job Posting Compensation Range/Rate

tbc We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop. At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.