Who you are

• You have experience actively coaching and advocating design decisions to your peers, iterating on constructive feedback, and ensuring the team is creating a cohesive and consistent design system across all our products
• If you like complex systems, product convergence, and PLG-driven work, you’ll fit in here!
• 5+ years designing and shipping UX and UI for a software product of similar scale and complexity
• A university degree or relevant degree in Design, Technology, or Social Science discipline
• Experience working inside complex systems or multi-product ecosystems
• Ability to lead discovery, define requirements, and operate without handholding
• Strong product thinking: you understand tradeoffs, sequencing, dependencies
• Demonstrated ability to collaborate deeply with PMs and engineering
• A portfolio that shows simplicity, clarity, and strong execution
• Comfortable designing for ambiguity, legacy constraints, and “future state” at the same time
• Experience with PLG patterns, onboarding flows, and activation design
• Strong proficiency in Figma and in working with design systems
• Experience doing research in the home improvement / home services industry
• Experience conducting user tests, research, and experiments to capture and understand real users’ motivations, goals, and pain points; facilitate design sprints and other discovery sessions as needed
• Experience digging into product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement

What the job involves

• We’re looking for a Product Designer who can operate at a higher level of autonomy, help shape the next generation of our platform, and work across multiple teams while keeping quality high and momentum strong
• This role will spend most of its time on EverPro Edge and Service Nation. The long-term objective is to bring these two products together into a single, modern platform. In the meantime, you’ll help advance both products, guide discovery work, and make sure we keep delivering value while defining the path forward
• Map, simplify, and merge the interaction patterns across Edge and Service Nation into one cohesive product
• Translate business goals and messy legacy realities into clean, scalable UX models
• Partner with engineering and product to create shared workflows, navigation, information architecture, and design system usage
• Help define the “North Star” experience that unifies both products and supports future expansion
• Design experiences that help SMB owners learn and apply business insights through AI-powered guidance and personalized coaching
• Create intuitive interfaces for surfacing intelligent recommendations, training content, and coaching interventions at the right time
• Translate complex business concepts into clear, actionable UI patterns that drive real outcomes for service business owners
• Design systems that scale premium coaching insights to our broader member base
• Design flows that reduce friction, highlight value fast, and drive self-serve adoption
• Collaborate with data, growth, and engineering to build onboarding, in-product education, and personalization
• Treat every screen as a chance to drive activation, retention, or expansion
• Use research, analytics, and customer signals to inform decisions
• Help PMs articulate problems more clearly before solutioning begins
• Work with engineering to ensure solutions land cleanly, scalably, and with high craft
• Own UX decisions and provide design leadership on active feature work
• Maintain design quality across two product teams while pushing the unification strategy forward
• Up-level how these teams work by introducing standards, better processes, and predictable design output
• Identify gaps and push improvements that support the unified product roadmap
• Help keep design patterns aligned, modern, and easy for engineering to implement

The application process

• Please Submit a Resume with a relevant Portfolio of your work

Benefits

• Flexibility to work where/how you want – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program