We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.

• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.

• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.

• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.

• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.

• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Commercial Operations Manager to join our team in our London office!

We are seeking a collaborative & strategic Commercial Operations Manager to join our dynamic insurance brokerage team. In this role, you will train, mentor, and manage our CSRs & CSAs, working closely with the Unit Leader to develop and refine workflows and operational practices for our London office. You will play a key role in supporting the office’s growth by ensuring efficient processes, effective team performance, and seamless operational support. The ideal candidate is confident, professional, and solution-oriented, with a strong ability to lead teams and optimize operations.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Commercial Operations Manager

• Develop and implement role-specific training plans for all service positions, providing hands-on, one-on-one or group training as needed

• Enhance operational efficiency by evaluating and improving existing processes and procedures to strengthen the office’s capacity and performance

• Establish and maintain formalized office procedures, ensuring updates and adjustments are made to support continued growth

• Monitor team performance and resource allocation, ensuring optimal capacity to meet client and business demands.

• Foster a collaborative, solutions-focused work environment that supports communication, teamwork, and operational excellence

Our Ideal Candidate

• Extensive insurance industry knowledge and a deep understanding of brokerage operations.

• Exceptional interpersonal and communication skills — both written and verbal — with the ability to build trust and influence at all levels.

• Strong organizational skills with a self-motivated, proactive approach to work.

• A collaborative mindset, thriving in goal-oriented, team-based environments.

• The ability to develop and execute strategic plans that drive results.

• Sharp problem-solving abilities, using sound judgment to resolve challenges effectively.

• Excellent time management skills, consistently meeting deadlines in a fast-paced environment

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

What We Offer

• Competitive compensation with performance-based incentives.
• Collaborative and energetic team environment.
• Opportunities for career advancement.

#LI-Hybrid