What you'll do:

Strategic Direction and Planning

• Provide leadership, expertise, development, planning, and evaluation of SCIC’s Strategic Plan.

• Facilitate strategic planning workshops with the executive management team and cascade throughout the organization, ensuring alignment with Government of Saskatchewan’s guidelines and direction.

• Develop strategic planning best practices and processes for enterprise risk management and environment scanning development on a yearly basis. Develop risk matrices and advise the executive management team and senior leaders on action planning to address strategic and operational risks.

• Facilitate and provide leadership oversight for all divisions and/or unit plans to ensure alignment with the Corporation’s Strategic Plan and best practices.

  Public Consultation and Engagement

• Responsible for the Corporation’s Public Engagement Framework. Ensure all public engagement is developed under the guise of the framework; revise as necessary based on industry and government best practices.

• Develop and provide strategic oversight on leading public engagement strategies and focus group modelling and facilitation.

• Design, develop and implement customer service/engagement and industry engagement strategies, plans, initiatives and activities.

  Client Experience & Performance Management

• Design client experience surveys and advise divisions on effective research techniques to achieve defined outcomes.

• Provide advice and guidance to executive management on evaluation techniques and data interpretation and extrapolation for strategy development purposes and provide leadership, oversight and guidance with respect to SCIC’s client experience and employee performance measures, targets and surveys.

• Lead and conduct in-depth external and internal research and analysis and make recommendations on areas of sensitive topics; such as, the effectiveness of programs/services.

• Provide data analytics to Operations teams and subsequently develop plans, which may include changes to policy or procedures, training opportunities and other necessary initiatives to respond to survey results. This involves understanding data and evaluation techniques to interpret data and develop plans to address gaps or capitalize on opportunities.

  Business Continuity Planning

• Strategic Oversight and Governance: Define the overarching structure of the Business Continuity Plan (BCP), ensuring alignment with SCIC’s strategic objectives and regulatory requirements.

• Establish governance mechanisms to ensure plans are current, tested, and integrated across divisions.

• Coordinate with executive leadership to assign ownership of shared documents and ensure version control.

• Lead the creation and periodic review of continuity plans across all business units, ensuring they reflect current processes, technologies, and organizational structures.

• Ensure plans include critical components such as risk assessments, business impact analyses, recovery strategies, and communication protocols.

• Participate in provincial Continuity of Community of Practice meetings and other provincial workshops to ensure SCIC’s compliance with provincial BCP practices.

  Build Improvement Capacity

• Facilitate evaluation, improvement and innovation across the organization through processes and techniques.

• Provide ongoing support for reporting on continuous improvement initiatives or “red tape” reviews as defined by the Government of Saskatchewan through the Ministry of Trade and Export Development.

• Represent, where applicable, SCIC on all government-wide continuous improvement committees/communities of practice and provide the necessary reporting and presentation to the appropriate Government ministries and senior leaders.

• Provide on-going reporting and storytelling on SCIC’s continuous improvement and innovation initiatives.

Qualifications:

To be successful in this position you will need a university degree in Business Administration, Commerce or Public Administration with three years’ experience in marketing, facilitation, strategic planning and evaluation measurements and techniques OR a Diploma in Business Administration with 5 years’ experience in marketing, facilitation, strategic planning and evaluation measurement and techniques Must have, or be in the process of obtaining Certification in the International Association of Public Participation (IAP2). Other qualifications include:

• The ability to develop and maintain excellent working relationships with senior management at SCIC and within government, industry, and producer groups.

• The ability to influence and to move effectively from strategic planning to action, implementation and evaluation.

• Communication and interpersonal skills, with the ability to communicate complex concepts to senior leaders and senior government officials.

• Decision making and problem-solving skills with the ability to foresee and apply good judgement.

• Facilitation, planning, project management, change management, performance evaluation, or other continuous improvement certifications would be considered an asset.

• A criminal record check is required.

• Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.

  Competencies

• Service Excellence: Evaluates service delivery and makes recommendations to enhance the customer service experience. Develops and implements practices and programs that will benefit the organization while improving customer satisfaction and customer experience. Makes recommendations to enhance the customer service experience. Champions the organization both internally and externally by modelling exceptional behaviour.

• Personal Leadership and Development: Models integrity and inclusiveness by being open, acting with empathy, sharing resources/knowledge across teams and being respectful of all skills and viewpoints. Seeks out continuous learning opportunities to further develop skills. Embraces other perspectives in an empathetic manner.

• Strategic Thinking: Translates high level and complex information into realistic plans. Reprioritizes annual and operational responsibilities in order to respond to changing needs of the organization. Translates the strategic direction, including vision, mission and values into effective strategies..

• Decision Making: Explains the rationale for decisions and how it may impact the workplace. Balances risk and potential implications before making a decision. Aligns decisions with the mission, vision, values and future direction of the organization.

• Innovation: Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Reflects on current environment and how the change will be received. Takes action to align the organization with planned changes.

• Analytical Thinking: Makes intelligent assumptions to develop explanations and determine possible steps and options. Evaluates the impact of possible outcomes to determine the best possible option. Anticipates how customers, individuals, teams and others will respond or react to situations and develops a plan or information to reduce concerns.

• Team Collaboration: Develops relationships by establishing respect, trust, sup-port and understanding. Recognizes and responds to team members by encouraging them to be involved or through assigning responsibilities. Capitalizes on the strengths and skill sets of team members by aligning tasks with individual strengths.

• Building Organizational Community: Communicates team objectives and accomplishments both inside and outside the team. Ensures cross-team collaboration for organizational effectiveness. Facilitates the discussion of issues between individuals, teams and divisions.

• Communication: Identifies and presents information that will motivate, persuade, engage or influence others. Communicates strategically, considering such aspects as optional message timing, and form of communication. Strategically builds networks and contacts to support ideas, initiatives and directives.

• Accountability: Promotes integrity in others by maintaining consistent values and performance standards. Takes personal responsibility for fulfilling own commitments and the commitments of the team. Assigns tasks and delegates authority to make decisions.

• Accountability: Promotes integrity in others by maintaining consistent values and performance standards. Takes personal responsibility for fulfilling own commitments and the commitments of the team. Assigns tasks and delegates authority to make decisions.

• Performance Management: Makes timely decisions to move work forward; takes responsible risks to improve services and achieve goals. Takes/provides opportunities to learn and demonstrate new knowledge and skills. Measures and reports perfor-mance against organizational goals.

• Planning and Risk Management: Continually adapts priorities and responsibilities in response to changing needs. Thinks ahead, evaluates risks and plans contingencies. Facilitates the work of others by providing tools to help move the work along.

Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.