Client Services and Adjudicator Representative
Who are we
We’re a Kelowna based Third Party Administrator/Payor (TPA/TPP) improving the health benefits experience for employers, insurers and, well, everybody! Our team leverages digital-focused strategies to provide members with fast, easy and thoughtful benefits experiences. To put it simply, we provide group benefits plans, but we’re a technology company first. Our team embraces autonomy, complexity and a connection between effort and reward as three qualities that foster a truly satisfying career and strive to separate ourselves from the corporate herd.
What we’re looking for
We’re looking for a dynamic Client Service & Adjudicator Representative with a minimum of 1 year’ experience in the Benefits industry. They are responsible for handling client inquiries and processing claims in a timely and efficient way. They will be knowledgeable enough to walk clients through the member portal, understand plan designs and as well as providing claims processing assistance to the Support team!
What you’ll do
The Client Service & Adjudicator Representative will provide excellent customer service to our clients. This will include but is not limited to:

• Interpret related Benefit policies and procedures and support compliance with government and provincial regulations.

• Process claims and predeterminations accurately in a timely manner within established service standards.

• Answer phone calls and assist members and providers with claim/coverage inquiries

• Taking ownership and resolving client issues and concerns to the satisfaction of the client and business unit, including but not limited to interacting with customers in a customer service capacity.

• Ability to navigate the system to efficiently answer questions around coverage, members profiles, and where needed escalate issues to the corresponding team.

• Referring to questionable/contentious claims for evaluation as needed and providing recommendations for action to help minimize fraud.

• Contribute to the continuous improvement of business processes.

• Ensure data accuracy, integrity and consistency across designated databases

• Additional basic tasks within the Support Team as required

What you need

• Must have a minimum of 1 year in an insurance company, group benefits role
• Exceptional interpersonal skills to build positive relationships with our clients
• Attention to detail and maintaining accurate client files
• Capable of interpreting and applying claim guidelines while working through ambiguous situations
• Dedicated team player with the ability to take the initiative, be independent with a positive attitude and dedication to quality and accuracy
• Highly organized, accurate and detail oriented; well-developed ability to perform complex mathematical calculations
• Strong organizational skills including the ability to prioritize and multi-task
• Certification: None required although GBA or Group Benefits Certification would be considered an asset
• A good understanding of personal computers and software, particularly MS Word, Excel, Outlook and G Suite

What we can offer

• Group Benefits Plan
• Growth Opportunities
• In Office
• Competitive Salary
• Job Type: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Employee Assistance Program
• Extended health care
• Life insurance
• Paid time off
• Wellness program

Schedule:

• 8-hour shift
• Monday to Friday
• No weekends

Location:

• Kelowna BC

Salary Range:

• $48,000 to $53,000