FCSS Program Assistant
Top Benefits
About the role
Posted Monday, October 20, 2025, 3:00 AM | Expires Monday, November 3, 2025, 1:59 AM
Why work for the Town of Canmore: For starters, you can take great pride in our organization, its positive work culture, and our exceptional team of talented professionals, who accomplish outstanding work each and every day for our citizens. Our team is composed of many compassionate professionals who value giving back to the community and are guided by the organization’s core values of Wellness, Respect*, Integrity, Service, and Teamwork.* As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars.
Position Overview:
The FCSS Program Assistant is responsible for providing exceptional walk-in client services and program support to the FCSS team. This role includes client assessment, information and referral, operational program support and administrative tasks. This position plays a key role in the Affordable Services Program providing intake, onboarding, and inquiry support. The FCSS Program Assistant helps the Town of Canmore create a livable community for all.
This is the perfect job for someone who strives to make meaningful and direct impacts in the community through the use of their strong communication, organization, administrative, and relationship building skills. In this diverse role, you will have the opportunity to build on your exceptional communication, customer service and conflict resolution skills as you provide professional and confidential client reception, information and referral services to the public. In this role, you will have the opportunity to work with a fantastic team of dedicated and caring professionals who are responsible for the delivery of preventive social programs and diverse support services to the community. In this role, you will be provided with autonomy as you take the lead in creating a well-organized office environment that includes creating and managing the document management systems (electronic and filing), organizing meetings, database entry and maintenance and client program registration.
Attributes: This position is for someone who is friendly, confident, and a team player, with a proven dedication to providing exceptional service to the community. The ideal candidate will have a sense of commitment to serving others, and a strong administrative skill set, as well as the ability to understand the individual needs of the clients that come through our doors.
Core Accountabilities:
-
Be first point of contact for clients and connect them to the correct FCSS staff member and/or assess clients’ needs and provide information and/or referral
-
Operate within the parameters of confidentiality in the FCSS team
-
Provide core program support to the FCSS team which includes but is not limited to; registration, newsletters, intake, mailouts, event support, mailouts, invoice management and ordering/purchasing.
-
Provide core administrative support to FCSS team and the Manager of Community Social Development which includes but is not limited to; minutes, collating statistics, editing documents, intelli, SharePoint and website lead
-
Maintain knowledge of community resources and identify gaps in knowledge and client trends
-
Build and maintain relationships with human service partner agencies
-
Support the coordination and supervision of FCSS program volunteers
-
Participate in Emergency Social Services response training as required
Education & Qualifications:
-
Post-secondary education in Office Administration or Human Service field -required
-
Additional training or courses in human service field – asset
-
Valid Alberta Class Five Driver License - required
Experience:
-
2 years of related work experience in administration and/or a Human Service field – required
-
Advanced proficiency with Microsoft office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets – required
-
Excellent customer service, organizational and time management skills – required
-
Knowledge of community social resources – preferred
-
Experience in a municipal setting – preferred
Salary & Benefits:
-
Hourly Rate: $30.61 to $34.21 per hour to start- Pay rate will be calculated based on successful candidate’s related work experience and education.
-
Competitive benefits package, & health spending account
-
Generous RRSP: employer matching program
-
Personal development & learning opportunities
-
Positive work culture
-
Work-Life Balance
Work Schedule: This is a full-time, permanent position (35 hours/week), Monday to Friday from 8am – 4:30pm or 8:30am - 5pm, with the expectation to occasionally work weekends and evenings. Start date: December 18th, 2025
Closing Date for Applications: This posting will remain open until November 2nd, 2025.
How to Apply: To apply, please upload your cover letter and resume in one document (PDF or Word) To help us learn more about you, in your cover letter please clearly detail the following:
-
Why do you want to work as the FCSS Program Assistant for the Town of Canmore?
-
What experience, skills, training, and (most importantly) attitude will you bring to enhance the team and enrich our community?
Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.
The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.
We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca
Job Details
Job Family
Admin
Pay Type
Hourly
Employment Indicator
Administrative
Hiring Min Rate
30.61 CAD
Hiring Max Rate
34.21 CAD
902 7 Ave, Canmore, AB T1W 3K1, Canada
FCSS Program Assistant
Top Benefits
About the role
Posted Monday, October 20, 2025, 3:00 AM | Expires Monday, November 3, 2025, 1:59 AM
Why work for the Town of Canmore: For starters, you can take great pride in our organization, its positive work culture, and our exceptional team of talented professionals, who accomplish outstanding work each and every day for our citizens. Our team is composed of many compassionate professionals who value giving back to the community and are guided by the organization’s core values of Wellness, Respect*, Integrity, Service, and Teamwork.* As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars.
Position Overview:
The FCSS Program Assistant is responsible for providing exceptional walk-in client services and program support to the FCSS team. This role includes client assessment, information and referral, operational program support and administrative tasks. This position plays a key role in the Affordable Services Program providing intake, onboarding, and inquiry support. The FCSS Program Assistant helps the Town of Canmore create a livable community for all.
This is the perfect job for someone who strives to make meaningful and direct impacts in the community through the use of their strong communication, organization, administrative, and relationship building skills. In this diverse role, you will have the opportunity to build on your exceptional communication, customer service and conflict resolution skills as you provide professional and confidential client reception, information and referral services to the public. In this role, you will have the opportunity to work with a fantastic team of dedicated and caring professionals who are responsible for the delivery of preventive social programs and diverse support services to the community. In this role, you will be provided with autonomy as you take the lead in creating a well-organized office environment that includes creating and managing the document management systems (electronic and filing), organizing meetings, database entry and maintenance and client program registration.
Attributes: This position is for someone who is friendly, confident, and a team player, with a proven dedication to providing exceptional service to the community. The ideal candidate will have a sense of commitment to serving others, and a strong administrative skill set, as well as the ability to understand the individual needs of the clients that come through our doors.
Core Accountabilities:
-
Be first point of contact for clients and connect them to the correct FCSS staff member and/or assess clients’ needs and provide information and/or referral
-
Operate within the parameters of confidentiality in the FCSS team
-
Provide core program support to the FCSS team which includes but is not limited to; registration, newsletters, intake, mailouts, event support, mailouts, invoice management and ordering/purchasing.
-
Provide core administrative support to FCSS team and the Manager of Community Social Development which includes but is not limited to; minutes, collating statistics, editing documents, intelli, SharePoint and website lead
-
Maintain knowledge of community resources and identify gaps in knowledge and client trends
-
Build and maintain relationships with human service partner agencies
-
Support the coordination and supervision of FCSS program volunteers
-
Participate in Emergency Social Services response training as required
Education & Qualifications:
-
Post-secondary education in Office Administration or Human Service field -required
-
Additional training or courses in human service field – asset
-
Valid Alberta Class Five Driver License - required
Experience:
-
2 years of related work experience in administration and/or a Human Service field – required
-
Advanced proficiency with Microsoft office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets – required
-
Excellent customer service, organizational and time management skills – required
-
Knowledge of community social resources – preferred
-
Experience in a municipal setting – preferred
Salary & Benefits:
-
Hourly Rate: $30.61 to $34.21 per hour to start- Pay rate will be calculated based on successful candidate’s related work experience and education.
-
Competitive benefits package, & health spending account
-
Generous RRSP: employer matching program
-
Personal development & learning opportunities
-
Positive work culture
-
Work-Life Balance
Work Schedule: This is a full-time, permanent position (35 hours/week), Monday to Friday from 8am – 4:30pm or 8:30am - 5pm, with the expectation to occasionally work weekends and evenings. Start date: December 18th, 2025
Closing Date for Applications: This posting will remain open until November 2nd, 2025.
How to Apply: To apply, please upload your cover letter and resume in one document (PDF or Word) To help us learn more about you, in your cover letter please clearly detail the following:
-
Why do you want to work as the FCSS Program Assistant for the Town of Canmore?
-
What experience, skills, training, and (most importantly) attitude will you bring to enhance the team and enrich our community?
Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.
The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.
We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca
Job Details
Job Family
Admin
Pay Type
Hourly
Employment Indicator
Administrative
Hiring Min Rate
30.61 CAD
Hiring Max Rate
34.21 CAD
902 7 Ave, Canmore, AB T1W 3K1, Canada