Customer Success Manager
About the role
Who you are
- This role requires strong project management, customer engagement, and cybersecurity expertise to drive customer success and retention
- 3+ years in Customer Success, Professional Services, or similar roles, preferably in cybersecurity or SaaS environments
- Strong experience with project management, customer engagement, and tracking tools (Jira, Zendesk, CSP)
- Ability to collaborate with product teams and translate customer needs into actionable development plans
- Familiarity with cybersecurity tools, network security, and cloud environments
- Highly organized, self-driven with a proactive nature
- Excellent communication and interpersonal skills
- Self-starter with the confidence to design new processes and programs as necessary
- Experience with Enterprise & Federal Accounts
- BS/BA in relevant field
What the job involves
- As a Security-Oriented Customer Success Manager at Corelight, you will ensure that customers derive maximum value from our security solutions
- You will serve as a trusted advisor, coordinating the deployment, ongoing use, and expansion of our platform across customer environments
- Establish and drive key technical/executive relationships with strategic customers
- Assist the sales teams in delivering ongoing confirmation of Corelight products' value for our customers
- Advocate for customers and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum
- Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services
- Coordinate and schedule roadmap calls with customers and Corelight’s product teams. Manage recurring meeting agendas, take notes, and handle Customer Success Platform (CSP) data entry and follow-ups
- Conduct six-month post-deployment and annual review meetings to assess success and improvement opportunities
- Develop and execute engagement plans for high-priority accounts, in partnership with Technical Account Managers (TAMs)
- Oversee onboarding and more complex deployment projects, ensuring timely and successful implementation
- Track Jira tickets to completion and monitor customer feedback via Zendesk
- Track offline software versions for customers using offline sensors, ensuring compatibility and timely updates
- Log and track each customer’s Results Strategy, updating CSP with meeting notes and customer sentiment data
- Create content for Executive Business Reviews (EBR) and provide detailed metrics on customer health, product usage, and engagement
- Collaborate with TAMs on metrics, account management, and performance tracking for Strategic and Named Accounts
- Drive full engagement with strategic accounts, ensuring alignment between customer goals and Corelight solutions
About Corelight
Corelight transforms network and cloud activity into evidence so that data-first defenders can stay ahead of ever-changing attacks.
Delivered by our open NDR platform, Corelight’s comprehensive, correlated evidence gives you unparalleled visibility into your network. This evidence allows you to unlock new analytics, investigate faster, hunt like an expert, and even disrupt future attacks.
Our on-prem and cloud sensors go anywhere to capture structured, industry-standard telemetry and insights that work with the tools and processes you already use. Corelight’s global customers include Fortune 500 companies, major government agencies, and research universities.
Get started >> https://www.corelight.com/contact
Customer Success Manager
About the role
Who you are
- This role requires strong project management, customer engagement, and cybersecurity expertise to drive customer success and retention
- 3+ years in Customer Success, Professional Services, or similar roles, preferably in cybersecurity or SaaS environments
- Strong experience with project management, customer engagement, and tracking tools (Jira, Zendesk, CSP)
- Ability to collaborate with product teams and translate customer needs into actionable development plans
- Familiarity with cybersecurity tools, network security, and cloud environments
- Highly organized, self-driven with a proactive nature
- Excellent communication and interpersonal skills
- Self-starter with the confidence to design new processes and programs as necessary
- Experience with Enterprise & Federal Accounts
- BS/BA in relevant field
What the job involves
- As a Security-Oriented Customer Success Manager at Corelight, you will ensure that customers derive maximum value from our security solutions
- You will serve as a trusted advisor, coordinating the deployment, ongoing use, and expansion of our platform across customer environments
- Establish and drive key technical/executive relationships with strategic customers
- Assist the sales teams in delivering ongoing confirmation of Corelight products' value for our customers
- Advocate for customers and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum
- Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services
- Coordinate and schedule roadmap calls with customers and Corelight’s product teams. Manage recurring meeting agendas, take notes, and handle Customer Success Platform (CSP) data entry and follow-ups
- Conduct six-month post-deployment and annual review meetings to assess success and improvement opportunities
- Develop and execute engagement plans for high-priority accounts, in partnership with Technical Account Managers (TAMs)
- Oversee onboarding and more complex deployment projects, ensuring timely and successful implementation
- Track Jira tickets to completion and monitor customer feedback via Zendesk
- Track offline software versions for customers using offline sensors, ensuring compatibility and timely updates
- Log and track each customer’s Results Strategy, updating CSP with meeting notes and customer sentiment data
- Create content for Executive Business Reviews (EBR) and provide detailed metrics on customer health, product usage, and engagement
- Collaborate with TAMs on metrics, account management, and performance tracking for Strategic and Named Accounts
- Drive full engagement with strategic accounts, ensuring alignment between customer goals and Corelight solutions
About Corelight
Corelight transforms network and cloud activity into evidence so that data-first defenders can stay ahead of ever-changing attacks.
Delivered by our open NDR platform, Corelight’s comprehensive, correlated evidence gives you unparalleled visibility into your network. This evidence allows you to unlock new analytics, investigate faster, hunt like an expert, and even disrupt future attacks.
Our on-prem and cloud sensors go anywhere to capture structured, industry-standard telemetry and insights that work with the tools and processes you already use. Corelight’s global customers include Fortune 500 companies, major government agencies, and research universities.
Get started >> https://www.corelight.com/contact