IT Help Desk Technician
Top Benefits
About the role
IT HELP DESK FULL-TIME - ON-SITE TORONTO, ON
The Company Our client is a respected, mission-driven organization operating in a professional services / institute-style environment. With a mix of on-site and remote staff, the organization values reliability, security, and high-quality internal support. The IT function plays a critical role in enabling day-to-day operations and supporting staff with dependable, user-focused technology.
You’ll be joining a collaborative environment where IT is seen as a partner to the business, not just a reactive support function.
Company Perks and Rewards Extended health benefits Hybrid work model Growth opportunities Collaborative team And more!
The Job As the IT Helpdesk Technician, you will be the primary point of contact for technical support across the organization. You’ll deliver hands-on, end-user support while also assisting with systems administration, AV support, asset management, and IT projects.
This role blends front-line helpdesk support with behind-the-scenes technical operations, making it ideal for someone who enjoys variety, ownership, and continuous learning.
Provide Tier 1–2 technical support via phone, email, chat, and in person Troubleshoot hardware, software, network, and connectivity issues Install, configure, and maintain desktops, laptops, and peripherals Support Microsoft 365, Windows environments, and common business applications Set up and support AV and video conferencing systems (Teams Rooms, Zoom, Crestron) Provision hardware and software for new hires and support onboarding Maintain accurate IT asset inventory and lifecycle tracking Administer user accounts and access in Active Directory and Microsoft 365 Assist with server monitoring, storage utilization, and backups Support VoIP phone systems (Avaya Cloud or similar) Apply patches, updates, and follow IT security best practices Document solutions, processes, and system configurations Participate in IT projects, upgrades, and system rollouts Work with vendors and external technology partners as needed
What you bring to the job
Experience & Education 2+ years of experience in an IT Helpdesk or Technical Support role College diploma or degree in IT, Computer Science, or equivalent experience Certifications such as CompTIA A+, Network+, or Microsoft certifications are assets
Technical Skills Strong troubleshooting skills across hardware, software, and networks Experience supporting Windows and Microsoft 365 environments Working knowledge of Active Directory and user access management Familiarity with backup systems, patching, and system monitoring Exposure to AV systems and video conferencing technology Understanding of basic networking concepts (TCP/IP, DNS, DHCP) Experience with ticketing systems and IT documentation
How You Work Customer-service oriented with the ability to support non-technical users Calm, professional, and solutions-focused under pressure Organized, detail-oriented, and accountable for follow-through Strong communicator who knows how to explain technical issues clearly Proactive mindset with a desire to improve systems and processes Comfortable working independently while collaborating with a broader IT team
We really look forward to hearing from you, but please understand that we will only be contacting those that are applicable for the role.
Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.
You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Instagram and Facebook for job searching tips and other updates.
Not the right fit? Search for IT Help Desk Technician jobs in Toronto, Ontario, Canada
About Options Consulting Solutions
Options Consulting Solutions (OCS) is a privately held, Canadian organization that specializes in partnering with our customers to build their human capital needs, both in the Public and Private Sectors. Our main focus is recruitment. We staff for clients locally and internationally within a variety of industry sectors, as each Consultant maintains an industry niche in the market.
We offer temporary, contract and full-time searches on a contingent and retained basis with a focus on Executive level search, but not excluding Support level roles. OCS targets large to mid-sized companies in order to better service our candidates within their specified geographic regions.
Recognizing the need for additional assistance, OCS extended its services to support pay rolling, right sizing, employee assessment and testing, surveys, and HR consulting.
With over 2,000 staffing agencies in Toronto alone, we differentiate ourselves from our competitors through our productivity and service delivery times, talent base, and retention rate. That is the uniqueness OCS brings to the table.
Look to Options Consulting Solutions for: Executive Search Temporary Workforce Contract Workforce Contingent Search
Let us bring you together
Similar Jobs
IT Help Desk Technician
Top Benefits
About the role
IT HELP DESK FULL-TIME - ON-SITE TORONTO, ON
The Company Our client is a respected, mission-driven organization operating in a professional services / institute-style environment. With a mix of on-site and remote staff, the organization values reliability, security, and high-quality internal support. The IT function plays a critical role in enabling day-to-day operations and supporting staff with dependable, user-focused technology.
You’ll be joining a collaborative environment where IT is seen as a partner to the business, not just a reactive support function.
Company Perks and Rewards Extended health benefits Hybrid work model Growth opportunities Collaborative team And more!
The Job As the IT Helpdesk Technician, you will be the primary point of contact for technical support across the organization. You’ll deliver hands-on, end-user support while also assisting with systems administration, AV support, asset management, and IT projects.
This role blends front-line helpdesk support with behind-the-scenes technical operations, making it ideal for someone who enjoys variety, ownership, and continuous learning.
Provide Tier 1–2 technical support via phone, email, chat, and in person Troubleshoot hardware, software, network, and connectivity issues Install, configure, and maintain desktops, laptops, and peripherals Support Microsoft 365, Windows environments, and common business applications Set up and support AV and video conferencing systems (Teams Rooms, Zoom, Crestron) Provision hardware and software for new hires and support onboarding Maintain accurate IT asset inventory and lifecycle tracking Administer user accounts and access in Active Directory and Microsoft 365 Assist with server monitoring, storage utilization, and backups Support VoIP phone systems (Avaya Cloud or similar) Apply patches, updates, and follow IT security best practices Document solutions, processes, and system configurations Participate in IT projects, upgrades, and system rollouts Work with vendors and external technology partners as needed
What you bring to the job
Experience & Education 2+ years of experience in an IT Helpdesk or Technical Support role College diploma or degree in IT, Computer Science, or equivalent experience Certifications such as CompTIA A+, Network+, or Microsoft certifications are assets
Technical Skills Strong troubleshooting skills across hardware, software, and networks Experience supporting Windows and Microsoft 365 environments Working knowledge of Active Directory and user access management Familiarity with backup systems, patching, and system monitoring Exposure to AV systems and video conferencing technology Understanding of basic networking concepts (TCP/IP, DNS, DHCP) Experience with ticketing systems and IT documentation
How You Work Customer-service oriented with the ability to support non-technical users Calm, professional, and solutions-focused under pressure Organized, detail-oriented, and accountable for follow-through Strong communicator who knows how to explain technical issues clearly Proactive mindset with a desire to improve systems and processes Comfortable working independently while collaborating with a broader IT team
We really look forward to hearing from you, but please understand that we will only be contacting those that are applicable for the role.
Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.
You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Instagram and Facebook for job searching tips and other updates.
Not the right fit? Search for IT Help Desk Technician jobs in Toronto, Ontario, Canada
About Options Consulting Solutions
Options Consulting Solutions (OCS) is a privately held, Canadian organization that specializes in partnering with our customers to build their human capital needs, both in the Public and Private Sectors. Our main focus is recruitment. We staff for clients locally and internationally within a variety of industry sectors, as each Consultant maintains an industry niche in the market.
We offer temporary, contract and full-time searches on a contingent and retained basis with a focus on Executive level search, but not excluding Support level roles. OCS targets large to mid-sized companies in order to better service our candidates within their specified geographic regions.
Recognizing the need for additional assistance, OCS extended its services to support pay rolling, right sizing, employee assessment and testing, surveys, and HR consulting.
With over 2,000 staffing agencies in Toronto alone, we differentiate ourselves from our competitors through our productivity and service delivery times, talent base, and retention rate. That is the uniqueness OCS brings to the table.
Look to Options Consulting Solutions for: Executive Search Temporary Workforce Contract Workforce Contingent Search
Let us bring you together