Burnaby, British Columbia, Canada

Customer Experience

Full Time

Description

Dorigo Systems is one of Canada’s leading Electronics Manufacturing Services (EMS) providers, delivering high-quality solutions for customers in medical, industrial, mining, oil & gas, and technology markets. We combine advanced MES/ERP systems with deep manufacturing expertise to ensure quality, reliability, and scalability for our customers.

We are looking for a Sales Order Coordinator that will be responsible for the accurate and timely entry of sales orders into the company’s ERP system. This role supports the Sales and Operations teams by ensuring order data integrity and alignment with internal processes. The position is primarily administrative in nature with some direct customer interaction.

Key Responsibilities

• Accurately enter and process sales orders in the ERP system based on approved documentation, ensuring all data (pricing, quantities, product codes, delivery requirements, etc.) is complete and compliant with company standards.
• Review and validate order details against purchase orders, contracts, and internal records.
• Process order changes, updates, and cancellations in accordance with established procedures.
• Monitor order queues and ensure timely processing to meet service level expectations.
• Identify discrepancies or missing information and escalate issues to the appropriate internal teams for resolution.
• Maintain accurate and up-to-date order records and customer information in both the CRM and ERP systems.
• Coordinate with internal departments (Procurement, Production, Planning, Shipping, Finance, and Sales) to support smooth order fulfillment.
• Manage the handoff of purchase orders and related documentation between internal teams and external stakeholders.
• Prepare basic sales and order-related reports as required.
• Maintain organized electronic documentation to support audit readiness and traceability.
• Contribute to continuous improvement initiatives to enhance order processing accuracy and efficiency.
• Provide general administrative and front-office support, including greeting visitors, answering calls, and assisting with day-to-day office operations.
• Perform other related duties as assigned to support departmental and organizational objectives.

Qualifications

• High school diploma or equivalent; post-secondary education in business, supply chain, or a related field is an asset
• 1–2 years of experience in data entry, order processing, or administrative support, preferably in a manufacturing or distribution environment
• Experience working with ERP systems (e.g., SAP, Oracle, or similar) is strongly preferred
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Customer service experience and strong verbal and written communication skills
• Basic understanding of order processing workflows and supply chain processes is preferred
• Experience in Supply Chain or Operations Management is considered an asset

Key Competencies

• High attention to detail and commitment to data accuracy

• Excellent time management and ability to prioritize tasks effectively

• Process-oriented with strong organizational skills

• Ability to work independently while following established procedures

• Strong internal communication and collaboration skills

• Ability to handle repetitive tasks with consistency and focus

Why Join Dorigo?

• Be part of a high-growth Canadian EMS provider serving global industries.

• Work with an innovative team and advanced manufacturing technology.

• We have an extraordinary +100K square foot state of the art purpose-built facility with an on-site gym in the Glenlyon Business Park in Burnaby, BC

What we offer:

• Exceptional state-of-the-art facility

• Competitive Compensation

• On-site gym

• Paid vacation at the time of hire

• Company paid health benefits after 3 months employment

• RRSP matching after 1 year of employment.

• Opportunities for In-house training for industry standards

• Opportunities for on-the-job training to ensure compliance with processes and work instructions.

Job Type: This is an in-person full-time position (40 hours per week) from Monday to Friday at our warehouse in Burnaby, BC

Salary: $41,600 to $46,800 based on experience ($20.00-$22.50 per hour).

If you are interested in exploring this exciting opportunity, please apply with your cover letter and resume.

The listed salary range for this role is intended as an estimate only. Final compensation for the successful candidate will be determined on a variety of factors, including but not limited to: the nature of the position, work experience, key skills, education and training, location, and applicable regulations (such as minimum wage).

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

At this moment we can consider only local candidates for this role that reside in Lower Mainland, BC.

Dorigo Systems Ltd. is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression, or training and development, we are committed to improving opportunities for people of all backgrounds.