About Us Pro-Claim Calgary Restoration exists to restore lives, the planet, and communities.

When disaster strikes, we’re the ones who step in to help people get back to where they belong—home. What we do truly matters, and every role at Pro-Claim Calgary plays a part in making that happen.

As part of the Pro-Claim Group, we’re setting a new standard in the restoration industry by leading with sustainability, innovation, and an unwavering commitment to customer care. Our approach isn’t just about rebuilding; it’s about doing what’s right for people and the planet.

What makes us different? We put our employees first.

From providing meaningful growth opportunities to ensuring our team feels valued, heard, and supported—we believe that when our people thrive, our customers and communities do too. Whether it’s our focus on sustainability, a culture of teamwork, or simply making sure that coming to work is something you actually enjoy, we do things differently here.

If you’re looking for a workplace where you can grow, make an impact, and be part of something bigger, we’d love to hear from you.

Want to learn more before taking that first step? Check us out at https://www.proclaimyyc.ca

Job Summary:

As the first point of contact at Pro-Claim Calgary , you’ll play a key role in Restoring Lives, the Planet, and Communities by creating a welcoming, organized, and professional experience for everyone who walks through our doors or calls our office. This front-line role is perfect for someone who thrives in a dynamic environment, loves keeping things running smoothly, and brings a calm, friendly presence to every interaction.

Why You'll Love This Job

• Impactful Work: Be the face of a purpose-driven company that’s helping people rebuild their lives and communities.
• Strong Team Culture: Join a collaborative, respectful workplace where your contributions are valued.
• Skill Development: Grow your administrative, communication, and problem-solving skills in a fast-paced, supportive environment.
• Professional Growth: Gain exposure to operations, project coordination, and office management, a great stepping stones for future advancement.
• Positive Environment: Enjoy a clean, organized, and welcoming workspace that you help maintain.

Responsibilities:

• Manage a multi-call telephone system with proficiency, ensuring calls are swiftly transferred to the appropriate individuals.
• Extend a warm and professional welcome to all visitors, vendors, job applicants, employees, and others, upholding a high standard of professionalism and courtesy.
• Exercise discretion and confidentiality, especially when dealing with sensitive information or managing interactions with stressful callers.
• Provide general clerical support, including entering job-related data into spreadsheets and databases to maintain organized and accurate records.
• Handle the receipt, posting, sorting, and distribution of mail, both internal and external, ensuring timely communication.
• Process requests for mailing out company information, ensuring relevant and prompt distribution of materials.
• Updating Binders (i.e., incident reports, fleet & warehouse inspections, etc.) and Daily filing of Admin and Accounting documents.
• Operate the credit card machine for transaction processing, demonstrating financial equipment proficiency.
• Assist subcontractors by directing them to the project manager and providing necessary keys, facilitating seamless project coordination.
• Maintain a safe and clean reception area, ensuring a welcoming environment for all.
• Additional key responsibilities include:
• Overseeing the company’s key system to ensure secure and organized access to facilities.
• Entering contacts and data into the company’s project database, aiding in the maintenance of up-to-date and comprehensive records.
• Contributing to office administration tasks, such as ordering supplies, to keep the office well-stocked and operational.
• Assisting with miscellaneous office administration and accounting tasks, offering support across a broad spectrum of operational needs.
• Capable of handling diverse administrative duties, showing initiative in improving administrative processes, and maintaining attention to detail to ensure accuracy in all tasks. A commitment to high-quality support in these areas will be crucial for success in this role.

Requirements:

• Excellent verbal communication and phone skills, capable of conveying information clearly and professionally.
• Demonstrated ability to maintain composure and efficiency in a fast-paced environment, ensuring a calm presence under pressure.
• Strong problem-solving abilities, with a knack for using good judgment to navigate and resolve issues effectively.
• A commitment to handling confidential and highly sensitive material with the utmost discretion and integrity.
• Proven flexibility and adaptability, with the capacity to adjust to changing work environments and tasks.
• A friendly demeanor, coupled with an independent and proactive approach to work, showcasing the ability to take initiative.
• A minimum of 1-2 years of experience in a receptionist or similar role, highlighting a track record of reliability and proficiency.
• Ability to pass a criminal record check to our approval.

Benefits:

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Tuition Reimbursement.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

Compensation

• Salary: $40,000.00 - $55,000.00 per annum (based on experience)

Culture:

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life; our management team we’ll help you achieve your goals, both professionally and personally. Pro-Claim Calgary supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada We thank all candidates for their interest; however, only shortlisted candidates will be contacted. If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.