Top Benefits
About the role
Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy.
We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable fitness brand. As Experience Manager, you have one of our most important positions in club – there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.
Movati’s values are rooted in Care, demonstrating strong Work Ethic, Authenticity, celebrating Diversity, and Commitment to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Movati Athletic on these values and it’s what’s made us both successful and different.
We’ve got so much more to tell you; so here it goes!
Role
At Movati, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best! You will execute your business-savvy skills and develop an in-depth understanding of club operations and key functions across all departments, work to improve processes and services, while driving total club revenue and profitability.
We aspire for growth and innovation. As Experience Manager, you will actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events. Our Experience Manager brings the Movati brand to life by connecting members to their individual wellness goals and assisting in their achievement. Reporting directly to the General Manager, you will be a primary point of contact in coaching, managing and motivating your team to serve our members through Movati’s above-and-beyond service model.
We live a Servant Leadership mentality and it all starts with our people. They are our everything and as Experience Manager you will be the beacon of what success looks like for our team members by creating a positive and healthy workplace environment that provides opportunities for challenge and advancement.
You will also collaborate with the General Manager and People & Culture for recruitment and selection of all positions while maintaining an active pipeline for talent. We train our employees to provide exceptional service. As a leader, overseeing effective training and orientation sessions will be important in establishing and maintaining culture as well as service standards specific to the Movati brand.
Qualifications
We know the experience we’re looking for can come from a wide range of industries so we’re looking for the following:
- 5+ years of Customer Service experience with a demonstrated ability to deliver an exceptional customer, client or member experience
- Sales experience. Demonstrated ability to deliver results through motivation, inspiration, and accountability
- Demonstrated leadership and people management experience. Proven success in leading, training, and motivating teams
- Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).
Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.
Perks
We offer a competitive total compensation package that includes an industry leading base salary, short-term incentive plan, group benefits, complimentary membership and leadership training to help ensure you are always learning. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy. Accommodations are available on request for candidates taking part in all aspects of the selection process.
***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***
Click that button and apply now!
About MOVATI Athletic
MOVATI Athletic offers an exceptional fitness experience for our members that makes them feel welcome, feel comfortable, and feel healthy. Since 1997, we offer our members a different experience from the moment they walk through our doors. What makes MOVATI so different is the diversity of our teams. After experiencing the energy in our clubs you’ll see that MOVATI difference. Our passionate team members are the heart and soul of what makes MOVATI inspirational, fun, and how we offer an entirely new experience you have never seen before. You’ll quickly learn our team members are truly passionate about the work they do and they are proud of it. With amazing perks, a free membership, and teams that are always buzzing from those workout endorphins, MOVATI Athletic is a place you grow your career. If you’re looking to make a difference in the fitness industry, then MOVATI is the right place for you. Are you ready to join a community of people looking to change lives?
Top Benefits
About the role
Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy.
We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable fitness brand. As Experience Manager, you have one of our most important positions in club – there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.
Movati’s values are rooted in Care, demonstrating strong Work Ethic, Authenticity, celebrating Diversity, and Commitment to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Movati Athletic on these values and it’s what’s made us both successful and different.
We’ve got so much more to tell you; so here it goes!
Role
At Movati, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best! You will execute your business-savvy skills and develop an in-depth understanding of club operations and key functions across all departments, work to improve processes and services, while driving total club revenue and profitability.
We aspire for growth and innovation. As Experience Manager, you will actively participate in leading Club Management department meetings to create alignment around key business objectives, opportunities, and Club events. Our Experience Manager brings the Movati brand to life by connecting members to their individual wellness goals and assisting in their achievement. Reporting directly to the General Manager, you will be a primary point of contact in coaching, managing and motivating your team to serve our members through Movati’s above-and-beyond service model.
We live a Servant Leadership mentality and it all starts with our people. They are our everything and as Experience Manager you will be the beacon of what success looks like for our team members by creating a positive and healthy workplace environment that provides opportunities for challenge and advancement.
You will also collaborate with the General Manager and People & Culture for recruitment and selection of all positions while maintaining an active pipeline for talent. We train our employees to provide exceptional service. As a leader, overseeing effective training and orientation sessions will be important in establishing and maintaining culture as well as service standards specific to the Movati brand.
Qualifications
We know the experience we’re looking for can come from a wide range of industries so we’re looking for the following:
- 5+ years of Customer Service experience with a demonstrated ability to deliver an exceptional customer, client or member experience
- Sales experience. Demonstrated ability to deliver results through motivation, inspiration, and accountability
- Demonstrated leadership and people management experience. Proven success in leading, training, and motivating teams
- Related industry experience preferred (i.e. retail, hospitality, leisure, fitness, etc.).
Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.
Perks
We offer a competitive total compensation package that includes an industry leading base salary, short-term incentive plan, group benefits, complimentary membership and leadership training to help ensure you are always learning. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy. Accommodations are available on request for candidates taking part in all aspects of the selection process.
***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***
Click that button and apply now!
About MOVATI Athletic
MOVATI Athletic offers an exceptional fitness experience for our members that makes them feel welcome, feel comfortable, and feel healthy. Since 1997, we offer our members a different experience from the moment they walk through our doors. What makes MOVATI so different is the diversity of our teams. After experiencing the energy in our clubs you’ll see that MOVATI difference. Our passionate team members are the heart and soul of what makes MOVATI inspirational, fun, and how we offer an entirely new experience you have never seen before. You’ll quickly learn our team members are truly passionate about the work they do and they are proud of it. With amazing perks, a free membership, and teams that are always buzzing from those workout endorphins, MOVATI Athletic is a place you grow your career. If you’re looking to make a difference in the fitness industry, then MOVATI is the right place for you. Are you ready to join a community of people looking to change lives?