Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products

• Our job is to create joyful moments for our customers

• We treat each other the way we’d treat a valued friend

• We inspire each other to do our best work

• We seek to ignite creativity and innovation every day

• We give back to the communities in which we operate

Job Description

MISSION

The Manager, Store Design is responsible for delivering creative strategic initiatives through various store design projects by providing design support and direction that drives sales and elevates the Customer Experience.

KEY PERFORMANCE METRICS

• Completion of new store projects on time, on budget, and within scope
• Elevation of store design and experience (for both external and internal customers)
• Customer satisfaction as evidenced by stakeholder feedback

KEY ACCOUNTABILITIES

Functional

• Develop new store designs, manage concept and millwork development drawings
• Manage and work closely with external consultants, vendors, and suppliers
• Review and coordinate Architectural and MEP drawings
• Responsible for design solutions that achieve merchandising goals set forth in design brief
• Ensure the completion of team deliverables and adhere to project budgets
• Own and advise on questions about a project's design, construction, and fixture details for prototypes for timely implementation
• Space plan stores based on standard assortment grades and department productivity
• Responsible for the design and roll-out of fixtures
• Manage light-scale construction projects, as required
• Understand, apply, and support the development and maintenance of Indigo's Store Design standards
• Accountable for maintaining and updating database of the current fixture floorplans, fixture drawings, and photographs of all stores
• Research and source materials for architectural design elements to meet construction, maintenance, operations, and procurement needs
• Continuous professional development to enhance position-relevant skills and knowledge of department protocol, code compliance, and quality control"
• Actively seek opportunities to improve internal processes to streamline design timeline and execution.
• Take on special projects assigned by senior team members
• Develop solutions that support the omni-channel, online / in-store integrated customer experience
• Ensure the store experience is best-in-class, acting as an advocate for the customer and employee by placing them at the forefront of all design and decision-making processes

People

• Collaborates closely with Director, Store Design
• Mentor and foster the development of direct reports
• Interface closely with cross-functional departments on projects as applicable
• Give authentic feedback on performance and potential
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
• Encourage team members to share knowledge and resources to advance the team and/or the organization
• Accountable for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

• Cultivate an agile culture to develop the best solutions
• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Foster a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization

SCOPE

Reports to: Director, Store Design

Manager Once Removed (MOR): Senior Vice President, Store Design

Qualifications

Work Experience / Education / Certifications

• Minimum 5-7 years of professional experience in commercial interior design in retail, hospitality, or equivalent
• Bachelor’s degree in architecture, Interior Design or Industrial Design or equivalent experience in professional practice
• NCIDQ certification / OAA certification is an asset
• LEED & WELL accreditation, knowledge and project experience is an asset
• Member of ARIDO (association of Registered Interior Designer of Ontario), OAA (Ontario Association of Architects) or equivalent is an asset
• Experienced in the design and execution of commercial environments
• Experienced in working closely with architects and various consultants (design agencies, MEP engineers, structural engineers, lighting designers) in the execution of commercial projects
• Experienced working with construction and in construction administration
• Knowledge of and experienced in preparing and reviewing construction drawings and construction details
• Knowledge of and experienced with fabrication methods inherent in store fixture, architecture, and furniture production
• Knowledge of and experienced with visual merchandising criteria, with experience in retail presentation
• Retail experience is an asset

Competencies / Skills / Attributes

• Expert in CAD and 3D rendering skills
• Proficiency in Microsoft Office, Adobe Creative Suite and Sketch-Up
• Understanding of proportion and scale to translate ideas, forms, and functions into cohesive design concepts
• Excellent ability to create, understand, and translate three-dimensional space concepts into conceptual drawings
• Organized and analytical, with keen attention to detail
• Self-motivated and able to work with minimal supervision
• Committed to growing skills and continuous improvement
• Able to manage multiple projects in a fast-paced, frequently changing environment
• Interested in evidence-based design, human-centered, and empathetic design that puts the wellbeing and experience of people first
• Dedicated to learning and searching out new points of view in design
• Open to listening, accepting feedback, and exploring opportunities based on feedback on design work
• Clear and professional communicator, written and verbal.
• Have a good understanding of the building codes, and barrier-free design

Other (travel, Bilingual, etc.)

• Occasional travel to store locations

• Occasional travel locally and/or out of province

• Licensed to drive preferred

• Hybrid work (4 days at Home Office in Toronto)

• Bilingual is an asset

• Professional portfolio required

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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