IT - Director, IT Support Services
About the role
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
DUTIES AND RESPONSIBILITIES
- Engage in enterprise-wide vendor management and contract negotiation.
- Build relationships with business areas to provide organization-wide services, user support, and training to improve alignment and communication.
- Provide consultation to enterprise-wide senior management, department heads and staff on system changes and developments.
- Lead direct reports in day-to-day production issues, and acts as escalation point to resolve urgent or complex issues
- Oversee the implementation and alignment of new software packages, updates to existing packages, and determines effects on existing hardware/software.
- Participate in the development of the annual operating and capital IT budgets for IT purchasing, staffing and technology operations.
- Model the organizational Vision, Values and Mission to customers, clients, staff and other stakeholders.
- Oversee strategic and long-term functioning of department activities and bring organization-wide strategic issues, recommendations and solutions to the table.
- Hire, manage and motivate the department teams, ensuring optimal performance and engagement. Delegate authority to managers where appropriate for managerial functions of the department (interviewing, hiring, training employees, planning, assigning work, establishing job performance standards, managing attendance & performance, providing recognition and optimizing engagement and productivity).
- Manage the process of recruitment, selection, relocation, staffing operations, performance appraisal, and staff development.
- Act as a role model for management and staff, incorporating company values
- Lead unit meetings identifying goals, common issues, resolving challenges and contributing to team engagement and effectiveness.
- Develop and monitor key performance indicators and manage program support.
- Liaise with government funders regarding contracts, operations and potential new initiatives including negotiating activities and funding
- Contribute to company-wide initiatives as needed
- Analyze statistical data reports for ongoing and future services.
- Oversee the preparation and timely submission of quarterly and yearly funder and division reports and ensure accurate statistical reporting and narratives.
- Ensure alignment of services with company mission and goals and ensure compliance with company policies and government requirements
- Attend management meetings, contribute to operational planning and promotional efforts
QUALIFICATIONS
- Post Secondary Degree in technical field or other relevant area (post-graduate degree preferred)
- Ability to impact and influence others while holding people accountable
- Demonstrated ability to think and act with strategic and tactical agility
- Exceptional leadership and innovation skills
- Ability to conduct in-depth technical analysis and research
- Five (5) years of management experience in technical/development positions is required
- Strong knowledge of database applications, helpdesk operations, and development processes
- Ability to conduct in-depth technical analysis and research
- Results oriented thinker with the ability to manage and provide advice regarding complex issues
- Ability to communicate advanced technical concepts to non-technical audiences
- Excellent oral and written communication skills.
- Strong interpersonal skills and cultural sensitivity.
- Ability to organize tasks and staff effectively and resolve challenges.
- Demonstrated capacity to develop, implement and manage budgets.
- Ability to work effectively with community partners and demonstrate leadership in conducting meetings.
- Advanced computer expertise with MS Outlook, MS Office (Word, Excel, PowerPoint),
- Commitment to excellence in innovation and to working with company leadership on key initiatives
- Flexibility in travel and hours of work is required
- A satisfactory Criminal Reference Check may be required
This is a current vacancy. Salary rate $100,000 - $110,000
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
About Achēv
Achēv is a leading charitable organization that delivers employment, settlement, language, women, youth and technology solutions services in the GTA, throughout Canada and abroad, that is committed to creating faster paths to prosperity for clients. Each year, our dedicated team of 500 staff serves over 100,000 clients through virtual services and multiple in-person locations across the Greater Toronto Area. We are committed to making a positive and lasting difference in the diverse communities we serve.
IT - Director, IT Support Services
About the role
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
DUTIES AND RESPONSIBILITIES
- Engage in enterprise-wide vendor management and contract negotiation.
- Build relationships with business areas to provide organization-wide services, user support, and training to improve alignment and communication.
- Provide consultation to enterprise-wide senior management, department heads and staff on system changes and developments.
- Lead direct reports in day-to-day production issues, and acts as escalation point to resolve urgent or complex issues
- Oversee the implementation and alignment of new software packages, updates to existing packages, and determines effects on existing hardware/software.
- Participate in the development of the annual operating and capital IT budgets for IT purchasing, staffing and technology operations.
- Model the organizational Vision, Values and Mission to customers, clients, staff and other stakeholders.
- Oversee strategic and long-term functioning of department activities and bring organization-wide strategic issues, recommendations and solutions to the table.
- Hire, manage and motivate the department teams, ensuring optimal performance and engagement. Delegate authority to managers where appropriate for managerial functions of the department (interviewing, hiring, training employees, planning, assigning work, establishing job performance standards, managing attendance & performance, providing recognition and optimizing engagement and productivity).
- Manage the process of recruitment, selection, relocation, staffing operations, performance appraisal, and staff development.
- Act as a role model for management and staff, incorporating company values
- Lead unit meetings identifying goals, common issues, resolving challenges and contributing to team engagement and effectiveness.
- Develop and monitor key performance indicators and manage program support.
- Liaise with government funders regarding contracts, operations and potential new initiatives including negotiating activities and funding
- Contribute to company-wide initiatives as needed
- Analyze statistical data reports for ongoing and future services.
- Oversee the preparation and timely submission of quarterly and yearly funder and division reports and ensure accurate statistical reporting and narratives.
- Ensure alignment of services with company mission and goals and ensure compliance with company policies and government requirements
- Attend management meetings, contribute to operational planning and promotional efforts
QUALIFICATIONS
- Post Secondary Degree in technical field or other relevant area (post-graduate degree preferred)
- Ability to impact and influence others while holding people accountable
- Demonstrated ability to think and act with strategic and tactical agility
- Exceptional leadership and innovation skills
- Ability to conduct in-depth technical analysis and research
- Five (5) years of management experience in technical/development positions is required
- Strong knowledge of database applications, helpdesk operations, and development processes
- Ability to conduct in-depth technical analysis and research
- Results oriented thinker with the ability to manage and provide advice regarding complex issues
- Ability to communicate advanced technical concepts to non-technical audiences
- Excellent oral and written communication skills.
- Strong interpersonal skills and cultural sensitivity.
- Ability to organize tasks and staff effectively and resolve challenges.
- Demonstrated capacity to develop, implement and manage budgets.
- Ability to work effectively with community partners and demonstrate leadership in conducting meetings.
- Advanced computer expertise with MS Outlook, MS Office (Word, Excel, PowerPoint),
- Commitment to excellence in innovation and to working with company leadership on key initiatives
- Flexibility in travel and hours of work is required
- A satisfactory Criminal Reference Check may be required
This is a current vacancy. Salary rate $100,000 - $110,000
We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca
About Achēv
Achēv is a leading charitable organization that delivers employment, settlement, language, women, youth and technology solutions services in the GTA, throughout Canada and abroad, that is committed to creating faster paths to prosperity for clients. Each year, our dedicated team of 500 staff serves over 100,000 clients through virtual services and multiple in-person locations across the Greater Toronto Area. We are committed to making a positive and lasting difference in the diverse communities we serve.