About the Role:

We're looking for a experienced and people-driven Assistant Property Manager to join our team. In this role, you will support the management of a 1,000+ suite residential portfolio while delivering exceptional resident experiences at every touchpoint. You will lead and mentor our Resident Services team, empowering them to provide the kind of consistent, high-quality service that keeps our residents proud to call our communities home. This role is ideal for someone who is ready to grow within a fast-paced, forward-thinking organization and make a meaningful impact on our communities.

What You'll Do:

• Partner closely with the General Manager to ensure all day-to-day operations are executed efficiently.

• Provide direct oversight and leadership to the Resident Services (Front Desk) team.

• Manage team performance through coaching, training, and accountability to service standards.

• Support scheduling, workload management, and day-to-day team coordination.

• Act as the primary support for Yardi and Rent Café, including troubleshooting and user guidance.

• Lead onboarding of new team members, including system setup and training on workflows and tools.

• Take ownership of Accounts Receivable, including monitoring arrears, following up on outstanding balances, and coordinating payment plans.

• Prepare reports and support collection strategies to optimize cash flow and minimize delinquency.

• Act as the main point of contact for residents, resolving inquiries, complaints, and escalations with empathy and accountability.

• Prepare and distribute resident communications, notices, and reports with accuracy and consistency.

• Generate Purchase Orders and coordinate with vendors and maintenance teams to ensure properties are well maintained.

• Conduct regular building and unit inspections, including turnover walks, and follow up on deficiencies.

• Support the planning and execution of resident events and community activations.

• Identify opportunities to streamline workflows and champion standardization across systems and processes.

Who You Are:

• 3+ years of experience in residential property management.

• Proven experience leading and managing a team.

• Strong working knowledge of Yardi and Rent Café is an asset.

• Excellent communication, problem-solving, and organizational skills.

• Ability to manage multiple priorities and meet deadlines.

• Demonstrated commitment to delivering exceptional customer service.

Why Shiplake Properties?

We value our team members and understand they have different needs. We are proud to offer the following perks:

Core Benefits

• Variable Bonus Program
• Extended Health Coverage
• Maternity Leave Top-Up
• Employee Assistance Program (EAP)
• Paid Time Off

Professional Growth & Development

• Education Reimbursement

• Individual Development Program

Employee Rewards & Recognition

• Continuous Improvement Initiatives

• Service Awards

• Rewards Platform

• Employee Referral Program

• Performance Feedback and Reviews

The Extras

• Birthday Day Off

• Company Social Events

• Gym Membership Discount

• Collaborative Workspace

• Flexible Work Environment

About Shiplake Properties:

Shiplake Properties Ltd. is a third-generation family-owned business, constructing urban residences for nearly 80 years. We own and manage a variety of apartment complexes tailored to different lifestyle needs. With a focus on innovation, service, and community, we pride ourselves on fostering supportive and dynamic workplaces where employees can grow and thrive.

Shiplake Properties is proud to be Certified™ by Great Place To Work®, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say. Great Place to Work® Certification™ is recognized worldwide and is the global benchmark for identifying and distinguishing outstanding employee experience. As a member of our team, you can expect to be part of an organization that is committed to creating a workplace where you can be both focused and fulfilled. We are a company that empowers our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking.

Ai Disclosure Statement:

Shiplake Properties may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with our objectives by analyzing information provided in resumes and applications. Our use of AI does not replace people decision-making.

Compensation Package:$70,000 – $80,000 CAD annually, plus discretionary bonus eligibility.

The above is our target compensation range for this role. Compensation is determined by your individual experience, skills, education, and other organizational needs.

We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices. We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work. We welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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