Job Description

Bilingual-French+ English Sage 50 Retention Team Lead

The Sage 50 Retention Team is responsible for proactive outreach and retention of first-year and non-payroll Sage customers. The team engages customers through outbound calls and email communications to support renewal conversations, strengthen relationships, and increase customer value through thoughtful upselling of additional Sage products and services.

As a Retention Team Lead, you will support the Canadian small-business sales team by helping to drive customer engagement, sales performance, and operational excellence. This role requires a self-starter with an ownership mindset who can coach peers, support leadership initiatives, and help ensure Sage remains the preferred accounting solution as our customers grow their businesses.

*This is a hybrid office environment that meets 3 days a week in office*

Key Responsibilities

• Drive customer engagement and retention through outbound calls and email outreach, supporting renewal conversations and identifying opportunities to upsell additional Sage products and services.

• Promote ethical sales practices by championing responsible upselling and cross-selling while providing real-time guidance and support to members of the Toronto Small Sales team.

• Support team operations by leading team huddles, assisting with sales contest execution and tracking, and answering role-related questions from team members.

• Assist with forecasting and performance tracking by partnering with management to prepare forecasts and monitor key sales metrics.

• Handle customer escalations, including French-speaking customers, ensuring timely resolution and a positive customer experience.

Minimum Qualifications:

• 1+ years of inside sales, retention, or customer success experience in a quota-driven environment.

• Experience working with Sage customers, ideally within the Sage 50 product ecosystem.

• Fluency in English and French, with the ability to confidently communicate with customers in both languages.

• Strong communication and collaboration skills, with the ability to support peers and work cross-functionally with leadership.

• Proficiency with business tools, including CRM platforms and Microsoft Office applications.

Plenty of perks:

• 100% paid premiums for health, dental, and vision coverage.

• RRSP contribution match (100% up to 4%).

• 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).

• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.

• 5 days paid yearly to volunteer (through Sage Foundation).

• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.

• Sage Wellness Rewards Program (annual fitness reimbursement).

• Library of on-demand career development options and ongoing training offerings.

Who is Sage: https://www.sage.com/en-us/company/about-sage/

Life at Sage: https://www.sage.com/en-us/company/careers/

Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

The compensation will be determined by location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a salary range of C$60,000 to C$66,000 with commissions, the OTE (On Target Earnings) can be up to C$110,000

In addition to base salary, employees will participate in either a bonus plan based on company and individual performance or a role-based commission plan. Our talent acquisition team will provide specific opportunities in our bonus or incentive programs to eligible candidates. The range listed is just one component of the Sage total compensation package.

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