We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 
 
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

What you will be doing as Project Manager at Civica
 
As Project Manager you will take ownership for end-to-end customer satisfaction while successfully managing external software and/or hardware implementations, professional services engagements and internal development projects. Liaising closely with customers and internal teams, you will ensure that project scope and customer requirements are clearly understood, budgeted, and successfully delivered per contractual obligations and meeting customer expectations.

• Responsible for delivery of a variety of projects including customer implementations, professional services engagements, software and/or hardware product enhancements, custom development, new product development, sales support and internal process improvements

• Manage multiple projects concurrently

• Initiate and take the lead on customer facing engagements

• Responsible for the initiation, planning, execution, monitoring, controlling and closing phases of assigned projects

• Manage project risks, issues, communications, change control, scope, quality, budget, schedule and resources

• Lead and collaborate with the business and product analysts in the elicitation and definition of business requirements and Software and/or hardware deliverables

• Work with assigned project teams to estimate effort and duration to deliver required scope of work within assigned projects

• Determine resource requirements and participate in resource planning/levelling sessions to secure required resources to deliver projects

• Manage and support the day-to-day work of project teams, monitor performance, providing feedback and escalating issues and risks that cannot be resolved by the project team, so that the team members can successfully complete their assignments

• Coordinate, participate and facilitate customer facing meetings as required throughout the project. These may include project status meetings, executive steering committee meetings and team-based planning meetings.

• Deliver punctual management reports, ensuring that all project estimates and progress updates are current and accurate in Civica Canada’s project management systems.

Requirements

• A minimum of 5 years’ experience managing and successfully delivering Software and/or hardware implementations and/or software and/or hardware development projects, including experience delivering solutions to external customers

• Relevant post-secondary degree, diploma or certification

• PMP, CSM, and/or PRINCE2 certifications are considered very strong assets

• Entrepreneurial mindset with strong leadership and project management skills

• Extensive experience of managing scope, schedules, risks and resources to achieve objectives

• Experience with Microsoft applications such as MS Project, Excel, PowerPoint etc.

• Excellent communicator with all levels of seniority both internal and external

• Ability to provide innovative ways of solving or pre-empting client requirements

• Desire to work in a dynamic, exciting, challenging, and fast-paced environment

We Want You to Bring Your Whole Self to Work
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  
 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

✔ 15 Days Annual Leave + public holidays!

✔ Pension Contributions. 
✔ Basic Life Insurance 
✔ Extended Health Insurance including travel insurance. 
✔ Dental Insurance – Cover for routine & emergency care. 
✔ Affinity Groups – Join employee-led communities. 
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.