Senior Manager, Salesforce - Global Banking & Markets Engineering – Toronto, ON

Position Summary: We are seeking a Senior Manager, Salesforce to lead and evolve our Salesforce ecosystem, driving strategic initiatives and delivering scalable, high-impact solutions. This role requires a seasoned professional with a minimum of 6 years of hands-on Salesforce experience, a strong understanding of supporting technologies, and a passion for solving complex business challenges through technology.

Key Responsibilities:

• Lead the Salesforce strategy, roadmap, and execution across multiple business units
• Partner with stakeholders to identify opportunities for automation, optimization, and innovation
• Manage and mentor a team of Salesforce administrators, developers, and analysts
• Oversee system configuration, data integrity, integrations, and platform enhancements
• Collaborate with IT and business teams to support adjacent technologies (e.g., marketing automation, analytics platforms, ERP systems)
• Ensure compliance with governance, security, and data privacy standards
• Drive adoption of new features and capabilities through training and change management
• Act as a solution architect for complex business requirements, translating them into scalable technical designs

Qualifications:

• Minimum 6 years of experience working with Salesforce (Sales Cloud, Service Cloud, or other modules)
• Proven track record of leading Salesforce implementations and enhancements
• Experience supporting and integrating other enterprise technologies
• Strong analytical and problem-solving skills with a solution-oriented mindset
• Excellent communication and stakeholder management abilities
• Salesforce certifications (e.g., Administrator, Platform App Builder, Architect) are a strong asset
• Experience in Agile or hybrid project environments preferred

What We’re Looking For:

• A strategic thinker who can balance long-term vision with day-to-day execution
• A collaborative leader who thrives in cross-functional environments
• A proactive innovator who can identify and drive new initiatives that create business value