This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Client Success based in Canada. This role sits at the center of client relationships, growth, and delivery excellence within a digital services environment. You will be responsible for ensuring clients consistently achieve value from their partnership while identifying opportunities to expand engagement over time. Acting as a trusted advisor, you will coordinate across internal teams to keep projects aligned, on track, and focused on business outcomes. The role blends relationship management, account growth, and operational oversight in a fast-paced, collaborative agency setting. You will play a key role in shaping the client experience, ensuring clarity, responsiveness, and consistency across all touchpoints. This is an opportunity for a proactive relationship builder who thrives in complex, multi-stakeholder environments and enjoys helping clients achieve measurable digital transformation outcomes. The environment is highly collaborative, growth-oriented, and focused on delivering meaningful impact through technology and design. \n

Accountabilities: Manage a portfolio of client accounts, balancing retention, satisfaction, and growth potential based on account complexity and strategic value. Serve as the primary day-to-day relationship lead, ensuring strong communication and alignment across client stakeholders and internal teams. Drive account growth by identifying upsell and cross-sell opportunities and supporting account expansion strategies. Develop and maintain account plans that align client business objectives with service capabilities and delivery roadmaps. Ensure client expectations are clearly defined, actively managed, and consistently met across all engagements. Coordinate cross-functional teams to ensure seamless execution and a unified client experience across all touchpoints. Monitor account health, performance, and delivery progress while proactively identifying risks and escalation needs. Support renewal discussions and long-term account planning to ensure sustainable client partnerships. Build strong relationships with client stakeholders through consistent communication, responsiveness, and trust. Foster collaboration across internal teams and contribute to continuous improvement of Client Success practices. Requirements: 5–8 years of experience in client success, account management, consulting, or professional services environments, ideally within digital, agency, or technology sectors. Experience managing multiple client accounts with exposure to digital experience, web platforms, or eCommerce ecosystems. Familiarity with technologies such as Sitecore, Contentstack, Webflow, Optimizely, Shopify, Magento/Adobe Commerce, or similar platforms is an asset. Strong ability to manage complex, multi-stakeholder relationships and coordinate across internal delivery teams. Excellent communication skills with the ability to build trust, influence stakeholders, and manage expectations effectively. Highly organized and proactive, with strong prioritization and multitasking capabilities. Strong commercial awareness and ability to identify growth opportunities within existing accounts. Collaborative mindset with the ability to operate effectively in fast-paced, cross-functional environments. Bachelor’s degree or equivalent professional experience preferred. Benefits: Competitive compensation with performance-based considerations. Comprehensive health coverage including medical, dental, life, and disability insurance. RRSP retirement savings plan to support long-term financial wellbeing. Generous paid time off, company holidays, and sick leave from day one. Fully remote-enabled work environment with flexibility across Canada. Ongoing training, development, and career growth opportunities. Strong emphasis on work-life balance and employee wellbeing. Inclusive, diverse, and collaborative culture focused on continuous improvement. Access to monthly perks and additional employee support benefits.

\n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1