The City of Richmond is a diverse and dynamic community in pursuit of our visionto be the most appealing, livable and well-managed community in Canada.People l Excellence l Leadership l Team l InnovationImagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - our people. This is a great opportunity to join our team and shape our community.Licence InspectorOverviewThis position is an inspectional and regulatory role whose role is to ensure compliance with the rules and regulations of the Business License Department. This position involves clerical support for the day to day operations of the department which includes: processing enquiries regarding licensing related matters; receiving and classifying licence applications; calculating and collecting fees; entering and retrieving information from the business license information system; and frequent routine field inspections to verify operational status of delinquent license holders.Duties also include exercising a considerable degree of judgement, action and tact in dealing with the public and within the limits of the bylaws, procedures, rules and regulations. The more difficult, controversial and/or policy matters are referred to a supervisor.Examples of key responsibilities include, but are not limited to: Perform frequent field checks on businesses with unpaid licence fees to confirm operations and ensure compliance. Verify information given on business licence inspections, check documentation, check zoning, determine fees and assign inspection process. Respond to customer service inquiries and complaints by e-mail or phone call. Process and issue applications for events business licences and produce weekly reports. Research and respond to all request for comfort letters or confirmation of business licence requirements. Provide administrative assistance to staff in the Business Licence Department.Knowledge, Skills & Abilities: Sound working knowledge of the Richmond Zoning Bylaw and the City?s various bylaws, regulations, policies, practices and procedures as related to business licencing. Knowledge of municipal zoning regulations is required. Ability to conduct routine inspections independently in the field. Ability to provide timely and quality information and services in response to requests and the ability to interpret, explain and make decisions in accordance with applicable policies, procedures, rules, and regulations. Ability to effectively communicate both verbally and in writing. Ability to establish and maintain effective working relationships with a variety of internal and external contacts. Demonstrated interpersonal skills and the ability to exercise professionalism and tact. Ability to multi-task, identify and adapt to changing priorities for self and staff to meet customer service standards and deadlines with accuracy, in an environment with frequent interruptions, changes or other pressures. Proven skills as a fast-paced, detail-oriented, and well-organized, individual. Ability to make discretionary decisions, take initiative and exercise independent thought and good judgement. Ability to work effectively to meet goals individually and collaboratively. Ability to use software applications required for the work, such as Amanda, Tempest, and GIS interactive maps. Intermediate skill with Microsoft Office programs including Outlook, Word and Excel. Ability to use records classification and management systems (e.g. REDMS). Ability to successfully pass a Police Information Check.Qualifications and Experience: Completion of Grade 12 or equivalen