Position Title: Case Manager

Program: SolidStart 360 Employment PROGRAM

Position Details: IRCC Employment Program – Coquitlam

Temporary full-time (hybrid) position 35 hours per week. Starting as soon as possible until December 19,

2025, with chances of extension. Second language will be an asset.

Posting Date: September 18, 2025

Closing Date: October 02, 2025

Why choose us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization,

we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when

you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most

organizations.

Summary:

Provides individualized career counselling services in-person and online to facilitate the development of realistic personal

action plans for the employment, further training, or job maintenance support of clients. Assists in client recruitment, monitors

clients’ progress, maintains service records for each client, and participates in quarterly project evaluation and program

reporting activities.

How You’ll Make a Difference: 

Provide career planning and job search assistance to facilitate the development of realistic action plans, resumes, cover

letters, and other tools for the employment and/or further training of the client, based on identified skills/interests, key

work experience, and labour market needs. Secure client commitment to, and support for, the action plan. 

Deliver services in-person and remotely (online) as needed, tailoring support to the client’s language level. Utilize language

support tools such as first-language interpreters, Google Translate, secure applications, or AI tools (e.g., Synthesia) when

necessary. 

Refer clients to skills upgrading opportunities and other supportive services, both internal and external to the agency, to

address their unique intersectionality and resolve knowledge or skills gaps. 

Support clients during structured career research, self-assessment, and action planning activities to help them make

informed training and career decisions. 

Monitor client progress toward achieving their employment or training goals, providing ongoing support until the action

plan is completed. 

Prepare and maintain accurate client records and necessary reports. 
Conduct employment outreach and engagement services to build and strengthen relationships at various locations (e.g.,

2SLGBTQ+ centres, faith-based institutions, and community centres serving specific groups) to support clients and promote

services. 

Offer direct support in resume screening and customizing applications for specific job opportunities to increase client

success. 

Conduct follow-ups with clients who have secured employment to ensure successful labour market attachment. 
Perform other related duties as required.

What you Bring:

Career Development Practitioner Certificate or diploma in vocational counselling or diploma in vocational counselling;

Certificate in Essential Skills; or Job Finding Club facilitation and a minimum of 6 months’ employment counselling experience

including facilitation workshops, online webinars and small groups OR an equivalent combination of education, training and

experience. Second language will be an asset.

What Makes You a Change Maker: 
Additional assets include certificates or training in trauma-informed counselling skills, Mental Health First Aid, Skills for

Success/Essential Skills, Motivational Interviewing. 
Additional assets include certificates or training in trauma-informed counselling skills, Mental Health First Aid, Skills for

Success/Essential Skills, Motivational Interviewing. 
Second language is a requirement for the role; ability to communicate effectively in both written and oral English 
Demonstrated cultural competency and commitment to working effectively with diverse populations. 
Knowledge of local labour market issues, especially those related to newcomer clients. 
Proven success working one-to-one with diverse clients facing multiple barriers 
Knowledge, understanding, and actions related to Indigenous reconciliation and the impact of colonialism in Canada and

worldwide. 
Possession of and the ability to maintain a clear provincial Criminal Record Check.

ISSofBC Value Proposition 
Expected Hiring Salary $24.62 - $27.09 per hour. Dependent on education, training, experience, and internal equity. Wage

grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation

package continues to meet the requirements of living wages in BC to support our employees. 

Plus 4% in lieu of vacation. 
Employee and Family Assistance Program (EFAP). 
Values-based organization with collaborative peers with a wide range of backgrounds and talents. 
Inclusive culture and innovative workplace with opportunity for new approaches.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers,

including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air.

In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous

Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and

racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a

collaborative environment where diverse perspectives and unique strengths are celebrated.

Applications must include Job ID 25075-SolidStart in the subject line and can be sent to: jobs@issbc.org. **All applicants are

requested to submit a Cover Letter, outlining their interest in this role, and Resume as a single document in doc or pdf format.

For Internal Applicants – existing employees and volunteers, please indicate “INTERNAL <25075-SolidStart>” in the subject

line. Immigrant Services Society of British Columbia is committed to attracting and sustaining a diverse and inclusive workforce.

Applicants must be eligible to work in Canada. Satisfactory completion of a Criminal Records Check is a condition of

employment. Only those candidates considered for an interview will be contacted. Closing Date: October 02, 2025.

If You are Passionate about Making a Difference, Apply Now!