It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers for the 6th consecutive year and the 2022 Career Directory Canada’s Best Employers for Recent Graduates for the 5th consecutive year. Position Title: Embedded Development and Systems Support Employment Type: Full-time, Existing vacancy Location: Ottawa ON, Onsite About Lumentum At Lumentum, we’re building the tech behind the world’s fastest networks and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced manufacturing. We’re a global team of innovators working where light meets technology, solving big challenges that keep the world connected and moving forward. If shaping the future of connectivity excites you, you’ll fit right in. What You’ll Be Doing Develop features and bug fix embedded software, troubleshoot system-level customer issues involving Linux, SONiC, Docker containers, networking behavior, and platform integration. Build and maintain AI agents for troubleshooting and coding, that analyze customer logs, embedded traces, telemetry and crash data. Convert repeated customer issues into reusable AI workflows, log-reading rules, diagnostic tools, and support playbooks. Partner with software development, QA, systems engineering, DevOps, field teams, and support teams to reproduce issues, validate fixes, and improve support readiness. What We’re Looking For We are looking for a software engineer to help build the next generation of customer issue resolution for embedded optical systems. This role combines AI agent development with embedded software support. The engineer will resolve complex customer issues directly while also building AI-assisted workflows that read logs, retrieve prior knowledge, recommend troubleshooting steps, and improve root-cause analysis across the support team Education: Bachelor’s degree in computer science, Computer Engineering, Software Engineering, Electrical Engineering, or a related field Experience: Experience with analyzing customer logs, Linux logs, SONiC logs, Docker container logs, traces, telemetry, crash dumps, and system behavior to identify likely causes and next debug steps. Experience with reading, debugging, and modifying code in embedded system environments. Experience with Linux-based systems, SONiC or network operating systems, Docker containers, services, system logs, networking tools, and issue reproduction environments. Experience with creating AI diagnostic tools, support playbooks, automated triage workflows, or automated root-cause analysis systems. Asset/Nice to Have Python scripting for automation, log parsing, data processing, or AI tool development. Experience with retrieval-augmented generation, semantic search, vector databases, langchain, tool calling, or AI agent evaluation. Experience connecting AI workflows to support cases, knowledge bases, GitHub repositories, CI/CD systems, lab infrastructure, or customer support platforms. Experience with C, C++, Rust and Go for systems programming, tooling, automation, services, or infrastructure development. Experience with optical communication systems, telecom equipment, data center infrastructure, transceivers, routing/switching, or platform bring-up. Familiarity with Cloud technologies AWS/GCP for AI agent deployments. Tag: Switching-Software Perks You’ll Love Flexible time off Health and wellness benefits (physical and mental) Tuition reimbursement and career growth support A workplace built for you: free gym, games room, prayer room Subsidized meals, free coffee/tea Employee stock options and incentive plans A collaborative, innovative, and inclusive culture Salary Range The salary range for this position is $110,625 - $149,675 CAD (Flexible). Final compensation will be determined based on factors such as experience, skills, and qualifications. In line with our commitment to being a great place to work, Lumentum offers competitive total rewards which may include annual bonus, equity, and comprehensive health and welfare benefits. Join a Team That’s Shaping the Future At Lumentum, we’re more than just a workplace—we’re a launchpad for creativity and innovation. We’re committed to celebrating your unique talents and helping you grow. Our guiding principles—Innovate, Engage, Deliver, Excel, and Win—aren’t just words; they’re the heart of what we do. Let’s Build a Brighter Future Together! We’re committed to building an inclusive workplace where everyone feels valued and empowered. We welcome applicants from all backgrounds and provide accommodations for individuals with disabilities throughout the hiring process. Your uniqueness makes us stronger, sparks creativity, and drives our success. Please contact us at talentacquisition@lumentum.com to request accommodation. Join us—your future starts here! Lumentum is illuminating the networks of tomorrow with advanced photonic technologies that enable AI, data centers, telecom, industrial, and sensing applications. As AI accelerates the global demand for bandwidth and energy efficiency, we deliver the building blocks that keep data moving reliably, efficiently, and at massive scale. Our optical products support AI and compute infrastructure, cloud and DCI environments, metro and long-haul networks, while our lasers drive breakthroughs in precision manufacturing and sensing. For nearly five decades, Lumentum has been at the intersection of light and innovation. What began as a vision with JDS Uniphase to harness the power of photonics has evolved into a global force driving the communication infrastructure of tomorrow. At Lumentum, we’re building more than a business—we’re building a team of passionate innovators whose drive to collaborate, create, and connect the world fuels everything we do. We are part of the AI technology revolution and we are illuminating the path forward. Headquartered in San Jose, California, we operate worldwide through a network of R&D, manufacturing, and sales locations.