Who you are

• Experience: 5+ years of relevant experience in product design roles, with 3+ years of experience designing growth or monetization-related product experiences
• Expertise: You have demonstrated mastery of product design, encompassing prototyping, visual and interaction design, typography, layout, and visual hierarchy. Sweats the details to build a premium experience for users
• Curiosity: You love exploring new ideas and solutions across technology and user-centric design. You are a perpetual learner, constantly seeking out new insights and industry trends to add to your repertoire of ideas and solutions. You are exceptionally curious about technology, design, product, and people
• Drives Towards Clarity: Thrives in ambiguity and is excited by the opportunity to validate hypotheses. Nimble and able to pivot as new insights emerge. Brings clarity and confidence to teams through their work
• Delight & Empathy: You understand how customers think and care deeply about their journey— including moments involving pricing, payment, and trust. You can accurately predict how changes will make them feel. You enjoy creating delight
• Excellent Communication: You are comfortable and confident sharing your thoughts in verbal or written form. You can engage constructively in debate and discussion with your colleagues and peers
• Collaborator: You can partner with a diverse team to achieve business results. You have experience facilitating discussions with engineers and product managers to drive strategy and execution
• Bias to Action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth
• AI Enthusiast: You believe AI will revolutionize both how we work and the experiences we create for our customers. Driven by passion and curiosity, you embrace AI to up-level your team's productivity and impact, creating delight, delivering exceptional quality, and embracing the extraordinary in everything you do
• Independence & Execution: Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
• Location: We're open to you joining us in our San Francisco, Seattle, or New York offices, or from a home office anywhere in the United States or Canada

What the job involves

• At Superhuman, we have a deep understanding of how to build products that people love
• We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight
• It all starts with the right team — a team that deeply cares about values, customers, and each other
• We're not solving a small problem, nor are we addressing a small market
• We're reshaping the fundamentals of how people work
• We're combining premium product craft with enterprise-scale capabilities to rethink how individuals and teams should fundamentally collaborate
• We are building a household brand and a worldwide organization
• We are here to do our best work, and we hope you are too
• Work with teammates in product, marketing, engineering, analytics, and finance to craft monetization experiences through new features and enhancements
• Define and shape end-to-end monetization workflows, starting from early ideas and sketches, progressing to interactive prototypes, high-fidelity designs, and final implementation
• Leverage customer insights to drive decisions aimed at improving conversion, upgrades, retention, and subscription management experiences
• Conduct qualitative and quantitative research to understand customer needs around pricing, plans, billing, and payments, as well as competitor analysis to inform strategy
• Elevate the design culture at Superhuman by pursuing remarkable quality in your design craft and producing consistent, high-quality work that supports revenue growth
• Partner with product managers to set the vision for monetization initiatives and build a roadmap of projects that improve revenue, conversion, and customer trust
• Engage with Product, Marketing, Brand, and Finance stakeholders, effectively communicating design updates to leadership for feedback and approval
• Advise product and engineering teammates through a deep understanding of monetization patterns and systems, staying abreast of emerging trends and best practices
• Work closely with engineering, product, marketing, and finance to improve processes and deliver reliable, scalable monetization features across the product

Benefits

• Support for professional development with training, coaching, and regular feedback
• Global, local, and team-specific events and programs
• Catered lunches
• Gym and recreation stipends
• Admission discounts
• Work from home opportunities
• Medical, dental, vision, financial, and other benefits, as well as equity
• Support to set up a home office
• Ample and defined time off
• 401(k) matching