Delivery Assurance Field Rep (DAFR) Team Leader
About the role
Job Requirements At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Key Responsibilities Support Supply Chain Project Manager and Production Planning of various tasks OEM sites and their suppliers associated located in the UK & Europe.
Build, mentor and monitor your DAFR team ensuring robust visit schedules and delivery plans are in place.
Manage a small team in-line with agreed project deliverables and ensuring Quest Global practices are adhered to.
Act as escalation point for the DAFR team on supplier and sub-tier supply chain issues.
Facilitate Quality and Engineering issues between OEM and the supply chain.
Communicate Customer part status to internal and external customer stakeholders at agreed intervals or when escalation is required.
Ensure visit reports are compiled and program status uploaded utilising live reporting tools and link to suppliers ERP system.
Support: on site at Supplier Events, Assessments, Playbook Roll Out, Supplier platinum, business reviews
ability to build and develop Customer & Supplier relationships
We are known for our extraordinary people who make the impossible possible every day. Questions are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
- Aerospace Experience in Supply Chain / Production Planning / Quality / Operations environment
- Previous experience of managing cross functional team
- Experience in using SAP or similar ERP system
- Understanding of Aerospace Manufacturing processes ie Forging / Casting / Assembly / Machining / Special Processes
- Experience of structured problem solving methodology: Lean / ACE, lead change/improvement activity / DMAIC / 6 Sigma etc
- Capable of reading and interpreting engineering drawing and technical information
- Ability to influence decision making
- Travel above 50% - in Europe
- Formal auditing qualification
- Good Communication in English (oral & written) & Interpersonal skills
- Second European language (French, German, Spanish, Polish etc.) a benefit
- Customer Focus - Ability to build and develop Customer & Supplier relationships
- Excellent knowledge of Microsoft work packages: Word, Excel & PowerPoint
- Organisational Agility & Logical Thinking
About Quest Global
We are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For more than 25 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 18 countries, with 93 global delivery centers and offices, driven by 21,000+ extraordinary employees who make the impossible possible every day.
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
Integrity Matters: Protecting Against Job Search Scams. Quest Global conducts a formal interview process however we do NOT ask for payment at any stage of the recruitment process. Find out more - https://careers.quest-global.com/global/en
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Delivery Assurance Field Rep (DAFR) Team Leader
About the role
Job Requirements At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Key Responsibilities Support Supply Chain Project Manager and Production Planning of various tasks OEM sites and their suppliers associated located in the UK & Europe.
Build, mentor and monitor your DAFR team ensuring robust visit schedules and delivery plans are in place.
Manage a small team in-line with agreed project deliverables and ensuring Quest Global practices are adhered to.
Act as escalation point for the DAFR team on supplier and sub-tier supply chain issues.
Facilitate Quality and Engineering issues between OEM and the supply chain.
Communicate Customer part status to internal and external customer stakeholders at agreed intervals or when escalation is required.
Ensure visit reports are compiled and program status uploaded utilising live reporting tools and link to suppliers ERP system.
Support: on site at Supplier Events, Assessments, Playbook Roll Out, Supplier platinum, business reviews
ability to build and develop Customer & Supplier relationships
We are known for our extraordinary people who make the impossible possible every day. Questions are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
- Aerospace Experience in Supply Chain / Production Planning / Quality / Operations environment
- Previous experience of managing cross functional team
- Experience in using SAP or similar ERP system
- Understanding of Aerospace Manufacturing processes ie Forging / Casting / Assembly / Machining / Special Processes
- Experience of structured problem solving methodology: Lean / ACE, lead change/improvement activity / DMAIC / 6 Sigma etc
- Capable of reading and interpreting engineering drawing and technical information
- Ability to influence decision making
- Travel above 50% - in Europe
- Formal auditing qualification
- Good Communication in English (oral & written) & Interpersonal skills
- Second European language (French, German, Spanish, Polish etc.) a benefit
- Customer Focus - Ability to build and develop Customer & Supplier relationships
- Excellent knowledge of Microsoft work packages: Word, Excel & PowerPoint
- Organisational Agility & Logical Thinking
About Quest Global
We are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For more than 25 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 18 countries, with 93 global delivery centers and offices, driven by 21,000+ extraordinary employees who make the impossible possible every day.
Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
Integrity Matters: Protecting Against Job Search Scams. Quest Global conducts a formal interview process however we do NOT ask for payment at any stage of the recruitment process. Find out more - https://careers.quest-global.com/global/en