Support Specialist
About the role
Support Specialist
Toronto, ON | On-site Full-time | Monday–Thursday (8:30 a.m. – 5:00 p.m.) Friday (8:30 a.m. – 3:00 p.m.)
Our client, Union Hearing Aid Centre (UHAC), is looking for a Support Specialist for their Cochlear and MED-EL teams. This role is ideal for an experienced administrator who enjoys client interaction, healthcare operations, and working in a collaborative, patient-focused environment.
This is an existing vacancy and is conveniently located in the heart of downtown Toronto easily accessible by the TTC.
The Opportunity
In this role, you will serve as a Canadian representative supporting Cochlear and MED-EL products and services, ensuring processes run efficiently across order management, billing, inventory compliance, and client support.
Key Responsibilities
Manage patient and third-party purchases Coordinate device upgrades for eligible patients Complete orders for Cochlear and MED-EL products Prepare month-end statements for head office Maintain Health Canada compliance for inventory and new device launches Support new device launches across Canadian Cochlear Implant centres Provide exceptional customer service (in person, phone, and email) Process registration cards and warranty returns Coordinate shipping, tracking, and logistics Order and maintain stock for the practice
What You Bring
Post-secondary education or equivalent professional experience Experience with medical devices or healthcare products Knowledge of third-party billing (ODSP, ACSD, DVA, WSIB) considered an asset Strong administrative and customer service skills Proficiency with databases and Microsoft Office Strong multitasking and prioritization abilities Exceptional accuracy and attention to detail
About Union Hearing Aid Centre (UHAC)
Founded in 1922, Union Hearing Aid Center was the first hearing aid office in Toronto. Now, over 100 years later, the practice has grown to include 20 staff members, including Audiologists, Hearing Instrument Specialists and dedicated support staff who help service over 17,000 satisfied patients.
How to Apply
Ready to make an impact? Apply now for the Support Specialist position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Union Hearing Aid Centre is an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available upon request throughout the recruitment process.
Not the right fit? Search for Support Specialist jobs in Toronto, Ontario, Canada
About Brown Consulting Group
Brown Consulting Group is a boutique consulting firm offering advisory and outsourced services to assist organizations of all sizes effectively manage their human resources. We can help your organization whether you are looking to implement an HR function or require HR support or consultation on an on-going or interim basis.
Since 1999 we have been providing a full range of HR consulting services in a variety of areas including, employee relations, performance management, job evaluation, compensation, Pay Equity, recruiting and retention, legislative compliance, exit interviews, management coaching, training and organizational effectiveness and process improvement.
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Support Specialist
About the role
Support Specialist
Toronto, ON | On-site Full-time | Monday–Thursday (8:30 a.m. – 5:00 p.m.) Friday (8:30 a.m. – 3:00 p.m.)
Our client, Union Hearing Aid Centre (UHAC), is looking for a Support Specialist for their Cochlear and MED-EL teams. This role is ideal for an experienced administrator who enjoys client interaction, healthcare operations, and working in a collaborative, patient-focused environment.
This is an existing vacancy and is conveniently located in the heart of downtown Toronto easily accessible by the TTC.
The Opportunity
In this role, you will serve as a Canadian representative supporting Cochlear and MED-EL products and services, ensuring processes run efficiently across order management, billing, inventory compliance, and client support.
Key Responsibilities
Manage patient and third-party purchases Coordinate device upgrades for eligible patients Complete orders for Cochlear and MED-EL products Prepare month-end statements for head office Maintain Health Canada compliance for inventory and new device launches Support new device launches across Canadian Cochlear Implant centres Provide exceptional customer service (in person, phone, and email) Process registration cards and warranty returns Coordinate shipping, tracking, and logistics Order and maintain stock for the practice
What You Bring
Post-secondary education or equivalent professional experience Experience with medical devices or healthcare products Knowledge of third-party billing (ODSP, ACSD, DVA, WSIB) considered an asset Strong administrative and customer service skills Proficiency with databases and Microsoft Office Strong multitasking and prioritization abilities Exceptional accuracy and attention to detail
About Union Hearing Aid Centre (UHAC)
Founded in 1922, Union Hearing Aid Center was the first hearing aid office in Toronto. Now, over 100 years later, the practice has grown to include 20 staff members, including Audiologists, Hearing Instrument Specialists and dedicated support staff who help service over 17,000 satisfied patients.
How to Apply
Ready to make an impact? Apply now for the Support Specialist position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Union Hearing Aid Centre is an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available upon request throughout the recruitment process.
Not the right fit? Search for Support Specialist jobs in Toronto, Ontario, Canada
About Brown Consulting Group
Brown Consulting Group is a boutique consulting firm offering advisory and outsourced services to assist organizations of all sizes effectively manage their human resources. We can help your organization whether you are looking to implement an HR function or require HR support or consultation on an on-going or interim basis.
Since 1999 we have been providing a full range of HR consulting services in a variety of areas including, employee relations, performance management, job evaluation, compensation, Pay Equity, recruiting and retention, legislative compliance, exit interviews, management coaching, training and organizational effectiveness and process improvement.