Technical Customer Success Manager
Top Benefits
About the role
Who you are
- This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you
- Enjoy talking about technology and interfacing with engineers and engineering leaders
- Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
- Appreciate working on a variety of projects with customers from lots of different industries
- Like being “in the middle of it all”, working across the organization to move the product forward
- Have a fast-paced, results-driven mindset
- Love developer tools, open-source, and/or all things software development life cycle!
- This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- Experience in working with complex, multi-divisional, multi-geographical customers
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
- You’re driven; no one needs to push you to excel; it’s just who you are
- Passion for technology and being a part of a fast-growing SaaS company
- Past experience as a developer/devops
- Extensive knowledge in application monitoring, Logs, Metrics, Traces
What the job involves
- Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products
- You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform
- Drive customer success and health through effective onboarding, adoption, value realization, and retention
- Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them
- Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success
- Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success
- Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption
Benefits
- Competitive Compensation + Equity
- 401k Plan
- Medical, Dental, Vision Insurance
- Commuter Stipend
- Professional Development Stipend
- Health & Wellness Benefits
- Charitable Matching Program
- Flexible PTO
- Paid Parental Leave
Not the right fit? Search for Technical Customer Success Manager jobs in Toronto
About Sentry
Your business. Your employees. Your peace of mind. At Sentry, we understand what matters most to you. Because we've spent the last 120 years building trust with our customers—one conversation at a time. We got our start in 1904, when members of the Wisconsin Retail Hardware Association formed their own insurance company. Our dedication to personalized service—and to honoring our Midwestern roots—has helped make Sentry part of one of the largest and most financially secure mutual insurance groups in the United States. Our customers work in a wide range of industries, including transportation, manufacturing, metalworking, construction, auto dealerships, and more. Many of them have been with us for decades. From 401(k) plans and general liability, to commercial property and workers’ compensation, we offer solutions that can help protect your business and your employees. We are headquartered in Stevens Point, Wisconsin, and have offices located across the United States. With more than $25 billion in assets, an $8 billion* policyholder surplus, and an A+ (superior) rating from AM Best,** the industry’s leading rating authority, we can help provide you peace of mind. To learn more about us, the industries we serve, and the products we offer, visit sentry.com. The content provided here is for informational purposes only: https://www.sentry.com/footer/legal-disclaimer. *Assets and policyholder surplus are as of December 31, 2023, and represent the aggregate total for all members of the Sentry Insurance Group and are not reflective of any individual underwriting company. https://www.sentry.com/-/media/sentry-insurance/home/about-us/annual-report-2023/2023-sentry-year-in-review.ashx **Sentry has an AM Best Financial Strength Rating (FSR) of A+ (superior), current as of June 2024. For details about AM Best’s rating scale, see ambest.com/ratings/guide.pdf.
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Technical Customer Success Manager
Top Benefits
About the role
Who you are
- This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you
- Enjoy talking about technology and interfacing with engineers and engineering leaders
- Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
- Appreciate working on a variety of projects with customers from lots of different industries
- Like being “in the middle of it all”, working across the organization to move the product forward
- Have a fast-paced, results-driven mindset
- Love developer tools, open-source, and/or all things software development life cycle!
- This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- Experience in working with complex, multi-divisional, multi-geographical customers
- Impressive executive presence and communication abilities
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
- You’re driven; no one needs to push you to excel; it’s just who you are
- Passion for technology and being a part of a fast-growing SaaS company
- Past experience as a developer/devops
- Extensive knowledge in application monitoring, Logs, Metrics, Traces
What the job involves
- Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products
- You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform
- Drive customer success and health through effective onboarding, adoption, value realization, and retention
- Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them
- Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success
- Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success
- Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption
Benefits
- Competitive Compensation + Equity
- 401k Plan
- Medical, Dental, Vision Insurance
- Commuter Stipend
- Professional Development Stipend
- Health & Wellness Benefits
- Charitable Matching Program
- Flexible PTO
- Paid Parental Leave
Not the right fit? Search for Technical Customer Success Manager jobs in Toronto
About Sentry
Your business. Your employees. Your peace of mind. At Sentry, we understand what matters most to you. Because we've spent the last 120 years building trust with our customers—one conversation at a time. We got our start in 1904, when members of the Wisconsin Retail Hardware Association formed their own insurance company. Our dedication to personalized service—and to honoring our Midwestern roots—has helped make Sentry part of one of the largest and most financially secure mutual insurance groups in the United States. Our customers work in a wide range of industries, including transportation, manufacturing, metalworking, construction, auto dealerships, and more. Many of them have been with us for decades. From 401(k) plans and general liability, to commercial property and workers’ compensation, we offer solutions that can help protect your business and your employees. We are headquartered in Stevens Point, Wisconsin, and have offices located across the United States. With more than $25 billion in assets, an $8 billion* policyholder surplus, and an A+ (superior) rating from AM Best,** the industry’s leading rating authority, we can help provide you peace of mind. To learn more about us, the industries we serve, and the products we offer, visit sentry.com. The content provided here is for informational purposes only: https://www.sentry.com/footer/legal-disclaimer. *Assets and policyholder surplus are as of December 31, 2023, and represent the aggregate total for all members of the Sentry Insurance Group and are not reflective of any individual underwriting company. https://www.sentry.com/-/media/sentry-insurance/home/about-us/annual-report-2023/2023-sentry-year-in-review.ashx **Sentry has an AM Best Financial Strength Rating (FSR) of A+ (superior), current as of June 2024. For details about AM Best’s rating scale, see ambest.com/ratings/guide.pdf.