A career as a bilingual Collections Agent with the One Equipment team at National Bank means making a real difference in the lives of our clients. Through your exceptional customer service and strong negotiation abilities, you’ll help clients find fair and effective solutions that support their financial well-being. Most of your interactions will take place over the phone, allowing you to build meaningful relationships and offer personalized support.

Your job

• Respond to client inquiries and concerns by phone with empathy and professionalism
• Secure payments in a timely and equitable manner
• Collaborate with clients to resolve disputes and negotiate solutions that work for both parties
• Handle sensitive information with discretion and confidentiality

Your team

You’ll join a national team of 300+ colleagues in the Equipment Finance sector, reporting to the Manager, Contract Administration. Our team is known for delivering outstanding client experiences and is committed to providing you with flexibility and quality of life—including hybrid work options and adaptable hours.

We offer hands-on training to help you master your role, along with personalized learning content on banking solutions and advisory approaches. You’ll also benefit from the diverse expertise and backgrounds of your colleagues, enriching your professional development.

Prerequisites

• A strong background in customer service, with a passion for helping clients and resolving issues
• Proven negotiation skills to find fair and effective solutions that meet client needs
• Excellent attention to detail and ability to document payment arrangements accurately
• Ability to maintain confidentiality and thrive in a fast-paced, phone-based environment
• Intermediate proficiency in MS Office and a quick learner of new systems
• Familiarity with compliance laws related to collections is a strong asset

Languages:

English, French

Skills

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Client Education Communication Debt Collection Emotional Intelligence Information Analysis Negotiation Teamwork Client-focused Empathy Learning Agility Standards Compliance Listening

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier- free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?