WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Reporting to the Director, Planning and Performance, the Business Intelligence Analyst plays a crucial role in enabling data-driven and evidence-based decision-making across the organization.

Business Intelligence (BI) Delivery and Enablement

• Lead the development and execution of BI products that support strategic and operational decision-making.
• Collaborate with data and analytics teams to define, build, and maintain metrics and dashboards aligned with business priorities.
• Act as a bridge between business stakeholders and technical teams to ensure BI solutions meet user needs.
• Translate business needs into technical requirements and ensure BI solutions are scalable, accurate, and actionable.
• Ensure BI solutions adhere to data governance standards, including data quality, consistency, and security.
• Collaborate with data architects and stewards to align BI tools with enterprise data architecture and strategy.
• Maintain documentation of data definitions, sources, and transformation logic to support transparency and reuse.

Performance Monitoring

• Collaborate with stakeholders to define meaningful performance metrics that align with business goals.
• Proactively monitor key performance indicators (KPIs) across business to identify trends, anomalies, and opportunities for improvement.
• Continuously evaluate and refine reporting processes to improve efficiency, accuracy, and relevance of performance insights.
• Partner with operational teams to interpret data and drive continuous improvement initiatives.
• Provide support to business users on BI tools and data interpretation.
• Foster a data-driven culture by promoting the use of analytics in everyday decision-making

Analysis and Decision Support

• Conduct deep-dive and ad-hoc analyses to support business leadership in evaluating initiatives, solving problems, and making evidence-based decisions.

• Interpret, assess and respond to informational requests from teams across the organization while ensuring analyses are relevant, accurate, and aligned with business goals.

• Present findings in a clear, concise, and compelling manner to both technical and non-technical audiences.

• Maintain a high standard of data integrity and clarity in all reporting and analysis deliverables.

• Ensure analytical outputs are actionable and contribute to strategic and operational decision-making.

WHO WE'RE LOOKING FOR

• Post secondary degree in computer science, data science, mathematics, statistics or a related field.
• Hands-on experience designing, developing, and deploying BI products such as dashboards, reports, and scorecards using tools like Power BI, Tableau, or Looker.
• Ability to work with large, complex datasets from multiple sources and ensure data accuracy, consistency, and integrity.
• Proven track record of translating business requirements into scalable and actionable BI solutions that support strategic and operational decision-making.
• Familiarity with data modeling concepts and experience working with data warehouses or cloud-based data platforms (e.g., BigQuery, Azure Synapse, Snowflake).
• Strong understanding of data governance principles, including metadata management, lineage tracking, and security protocols.
• Excellent communication and storytelling skills to present insights to both technical and non-technical audiences.
• Collaborative mindset with experience working across business units, data teams, and technical stakeholders to align BI solutions with enterprise strategy.

NICE TO HAVE

• Experience in health services analytics.
• Strong technical proficiency in querying and transforming data using SQL, DAX, or other relevant languages.
• Knowledge of scripting languages (e.g., Python, R) for advanced analytics or automation.
• Exposure to machine learning or predictive analytics concepts and their integration into BI workflows.
• Background in training or mentoring business users on BI tools and data literacy.
• Bilingual in French and English.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).