Senior Client Implementation Specialist - Canada - On Site
About the role
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com
Position Summary The Sr. Client Implementation Specialist (SCIS) is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services. The SCIS also works as a mentor to multiple Client Implementation Specialist (CIS) colleagues.
Essential Duties And Responsibilities
- Completes Client shell set up/dashboard creation in HRIS for new clients.
- Completes essential new client duties, including running the first payroll(s) and training new clients.
- Acts as a liaison between internal stakeholders.
- Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.
- Consults with clients to determine payroll, HR, TLM and benefit needs.
- Manages multiple client implementations and effectively implements major accounts.
- Recognizes Client's business concerns and recommend sand implements appropriate solutions.
- Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
- Works with Business Consultant to initiate the Client Implementation process.
- Reviews and audits Client's payroll and HR data for accuracy.
- Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.
Knowledge, Skills, And Abilities
- HR/Payroll Outsourcing and/or PEO industry knowledge
- HRIS/CRM/Systems experience
- Canadian Payroll, Labour Standard Rules and Taxation knowledge
- Analytical skills
- Time management skills
- Excellent written and verbal communications
- Project management skills
- Problem solving skills
- Documentation management and organizational skills
- Office Product knowledge
Education & Experience
- Bachelor's Degree or minimum of 5 years related experience preferred
- PCP or CPM certification preferred
About Vensure Employer Solutions
Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia. As the nation’s fastest-growing PEO, Vensure uses industry-leading technology to offer complete, end-to-end solutions for payroll, human resources, benefits, risk management, and workers’ compensation services. From payroll processing and tax preparation, to full-suite benefits administration and claims management, VensureHR has payroll, HR, benefits, risk management, and workers’ compensation specialists to assist business owners with their unique business needs. Whether a product demo or specialized customer support, our service specialists provide the tools, resources, and industry expertise to help clients succeed. Vensure is committed to helping thousands of clients manage, nurture, and grow their businesses by providing employee and employer-related administration services. To learn more, visit https://vensure.com/.
Senior Client Implementation Specialist - Canada - On Site
About the role
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com
Position Summary The Sr. Client Implementation Specialist (SCIS) is responsible for engaging new clients and managing the full implementation phase. This position is the Client's main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services. The SCIS also works as a mentor to multiple Client Implementation Specialist (CIS) colleagues.
Essential Duties And Responsibilities
- Completes Client shell set up/dashboard creation in HRIS for new clients.
- Completes essential new client duties, including running the first payroll(s) and training new clients.
- Acts as a liaison between internal stakeholders.
- Develops and executes a well-established implementation project plan with a strong understanding of effective project management skills.
- Consults with clients to determine payroll, HR, TLM and benefit needs.
- Manages multiple client implementations and effectively implements major accounts.
- Recognizes Client's business concerns and recommend sand implements appropriate solutions.
- Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
- Works with Business Consultant to initiate the Client Implementation process.
- Reviews and audits Client's payroll and HR data for accuracy.
- Responsible for understanding our Service Types and Service Model, in order to better facilitate client transition to the ongoing Service Model.
Knowledge, Skills, And Abilities
- HR/Payroll Outsourcing and/or PEO industry knowledge
- HRIS/CRM/Systems experience
- Canadian Payroll, Labour Standard Rules and Taxation knowledge
- Analytical skills
- Time management skills
- Excellent written and verbal communications
- Project management skills
- Problem solving skills
- Documentation management and organizational skills
- Office Product knowledge
Education & Experience
- Bachelor's Degree or minimum of 5 years related experience preferred
- PCP or CPM certification preferred
About Vensure Employer Solutions
Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia. As the nation’s fastest-growing PEO, Vensure uses industry-leading technology to offer complete, end-to-end solutions for payroll, human resources, benefits, risk management, and workers’ compensation services. From payroll processing and tax preparation, to full-suite benefits administration and claims management, VensureHR has payroll, HR, benefits, risk management, and workers’ compensation specialists to assist business owners with their unique business needs. Whether a product demo or specialized customer support, our service specialists provide the tools, resources, and industry expertise to help clients succeed. Vensure is committed to helping thousands of clients manage, nurture, and grow their businesses by providing employee and employer-related administration services. To learn more, visit https://vensure.com/.