Operations Intelligence & Automation Manager (Contract)
About the role
About YPO
YPO is a global leadership community of over 35,000 chief executives from more than 140 countries. YPO brings together extraordinary leaders who are committed to becoming better leaders and better people. The organization provides a platform for the leaders to connect, learn, and grow through shared experiences, rich learning programs, and meaningful relationships. Members benefit from a supportive community that fosters personal, business, family and community growth.
Supporting these members is a world-class management team of more than 450 associates, spanning over 25 countries. Our organization is based in Dallas, Texas, with many associates working virtually and outside of the United States. Together, our team of global associates works to create a truly Only-in-YPO experience for our members
Position Details
Location: This is a remote work-from-home position. Although this position is remote, candidates must reside in British Columbia, Ontario, Alberta or Nova Scotia as YPO is not an employer in other Canadian provinces.
Travel: Approximately 3-5 times per year, domestically and internationally.
Work Hours: Candidates must be flexible to accommodate time zones of international stakeholders when necessary.
Contract Notice: This is a contractor position with a 1-year Statement of Work (SOW).
POSITION PURPOSE
The Operations Intelligence & Automation Manager is responsible for designing and advancing the operational systems that enable the Global Brand, Marketing & Communications (Marcoms) department to work smarter, faster, and more strategically. Through intelligent automation, artificial intelligence, data analytics, and systems thinking, this role identifies opportunities to simplify complex business challenges and develops scalable solutions that improve operational efficiency, enhance decision-making, and strengthen organizational effectiveness. Partnering closely with leadership and cross-functional stakeholders, the Manager transforms emerging technologies into practical business capabilities, fostering a culture of innovation and continuous improvement across the department.
PRIMARY RESPONSIBILITIES
Automation & AI Coordinate with Manager, Marketing Systems to design, build and maintain automations using Workato and other workflow platforms. Partner with IT and business stakeholders on integrations and systems improvements. Connect marketing systems and enterprise platforms to improve data flow and operational efficiency. Develop, maintain and optimize documentation and governance for automations and integrations. Identify manual, repetitive, or high-friction processes and develop scalable automation and AI-enabled solutions to improve efficiency and user experience. Design, develop, and continuously enhance AI-powered tools, assistants, and workflows that increase productivity, improve decision-making, and streamline marketing operations. Apply project management best practices to ensure successful implementation and maintenance of automations and AI tools. Evaluate emerging AI technologies and identify opportunities to responsibly integrate them into departmental workflows and business processes. Monitor the performance, adoption, and business impact of automation and AI solutions, using data and user feedback to drive continuous improvement. Communicate technical concepts to non-technical audiences.
Analytics, Insights & Strategic Communications
Develop dashboards and reporting that provide actionable insights into marketing performance and operational health. Analyze operational and project data to identify trends, bottlenecks, and opportunities. Transform large datasets into meaningful recommendations for leadership. Present findings through compelling visualizations and executive-ready reporting. Translate complex business challenges into clear frameworks and actionable recommendations. Develop executive presentations, strategic narratives, and decision-support materials. Create documentation that enables organizational clarity and alignment. Apply project management best practices to define operational metrics, design frameworks for meeting KPIs and managing required stakeholder communications.
SKILLS
Expertise in data analysis, visualization, dashboard design, and communicating insights to executive audiences. Exceptional ability to synthesize large amounts of information into concise, compelling narratives tailored to executive audiences. Ability to transform ambiguous problems into structured frameworks and actionable recommendations. Strong visual communication skills, including presentation design and data visualization. Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives. Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable. Quick learner with the capability to apply new technologies to a variety of situations. Demonstrated curiosity and experimentation mindset with the ability to rapidly evaluate emerging technologies and translate them into practical business solutions.
EXPERIENCE/BACKGROUND
5–7 years of progressively responsible experience in business operations, marketing operations, automation, analytics, consulting, digital transformation, or a related field. Demonstrated experience designing and implementing complex workflow automations using Workato, Hive Automate, or comparable integration and automation platforms. Experience designing, developing, and deploying AI-powered business solutions, including custom GPTs, AI assistants, AI agents, prompt engineering, or similar generative AI applications. Experience presenting recommendations and influencing stakeholders at multiple organizational levels, including senior leadership. Familiarity with marketing operations or creative production processes a plus. Familiarity with APIs, data integrations, and SaaS ecosystems strongly preferred.
EDUCATION/TRAINING/CERTIFICATION
Bachelor’s degree in a relevant field or equivalent experience. PMP certification highly desirable.
PHYSICAL REQUIREMENTS
Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones. Ability to work for extended hours at a computer screen. Willingness and ability to travel, domestically and internationally, without restrictions, approximately 3-5 times per year.
Not the right fit? Search for Operations Intelligence & Automation Manager jobs in Nova Scotia, Canada
About YPO
YPO is the global leadership community of more than 35,000 members in 150 countries who are driven by the belief that the world needs better leaders. Each of our members have achieved significant leadership success at a young age. Combined, they lead businesses and organizations contributing USD 9 trillion in annual revenue. YPO members become better leaders and better people through peer learning and exceptional experiences in an inclusive community of open sharing and trust. Visit https://on.ypo.org/2GOL1Xq for more.
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Operations Intelligence & Automation Manager (Contract)
About the role
About YPO
YPO is a global leadership community of over 35,000 chief executives from more than 140 countries. YPO brings together extraordinary leaders who are committed to becoming better leaders and better people. The organization provides a platform for the leaders to connect, learn, and grow through shared experiences, rich learning programs, and meaningful relationships. Members benefit from a supportive community that fosters personal, business, family and community growth.
Supporting these members is a world-class management team of more than 450 associates, spanning over 25 countries. Our organization is based in Dallas, Texas, with many associates working virtually and outside of the United States. Together, our team of global associates works to create a truly Only-in-YPO experience for our members
Position Details
Location: This is a remote work-from-home position. Although this position is remote, candidates must reside in British Columbia, Ontario, Alberta or Nova Scotia as YPO is not an employer in other Canadian provinces.
Travel: Approximately 3-5 times per year, domestically and internationally.
Work Hours: Candidates must be flexible to accommodate time zones of international stakeholders when necessary.
Contract Notice: This is a contractor position with a 1-year Statement of Work (SOW).
POSITION PURPOSE
The Operations Intelligence & Automation Manager is responsible for designing and advancing the operational systems that enable the Global Brand, Marketing & Communications (Marcoms) department to work smarter, faster, and more strategically. Through intelligent automation, artificial intelligence, data analytics, and systems thinking, this role identifies opportunities to simplify complex business challenges and develops scalable solutions that improve operational efficiency, enhance decision-making, and strengthen organizational effectiveness. Partnering closely with leadership and cross-functional stakeholders, the Manager transforms emerging technologies into practical business capabilities, fostering a culture of innovation and continuous improvement across the department.
PRIMARY RESPONSIBILITIES
Automation & AI Coordinate with Manager, Marketing Systems to design, build and maintain automations using Workato and other workflow platforms. Partner with IT and business stakeholders on integrations and systems improvements. Connect marketing systems and enterprise platforms to improve data flow and operational efficiency. Develop, maintain and optimize documentation and governance for automations and integrations. Identify manual, repetitive, or high-friction processes and develop scalable automation and AI-enabled solutions to improve efficiency and user experience. Design, develop, and continuously enhance AI-powered tools, assistants, and workflows that increase productivity, improve decision-making, and streamline marketing operations. Apply project management best practices to ensure successful implementation and maintenance of automations and AI tools. Evaluate emerging AI technologies and identify opportunities to responsibly integrate them into departmental workflows and business processes. Monitor the performance, adoption, and business impact of automation and AI solutions, using data and user feedback to drive continuous improvement. Communicate technical concepts to non-technical audiences.
Analytics, Insights & Strategic Communications
Develop dashboards and reporting that provide actionable insights into marketing performance and operational health. Analyze operational and project data to identify trends, bottlenecks, and opportunities. Transform large datasets into meaningful recommendations for leadership. Present findings through compelling visualizations and executive-ready reporting. Translate complex business challenges into clear frameworks and actionable recommendations. Develop executive presentations, strategic narratives, and decision-support materials. Create documentation that enables organizational clarity and alignment. Apply project management best practices to define operational metrics, design frameworks for meeting KPIs and managing required stakeholder communications.
SKILLS
Expertise in data analysis, visualization, dashboard design, and communicating insights to executive audiences. Exceptional ability to synthesize large amounts of information into concise, compelling narratives tailored to executive audiences. Ability to transform ambiguous problems into structured frameworks and actionable recommendations. Strong visual communication skills, including presentation design and data visualization. Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives. Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable. Quick learner with the capability to apply new technologies to a variety of situations. Demonstrated curiosity and experimentation mindset with the ability to rapidly evaluate emerging technologies and translate them into practical business solutions.
EXPERIENCE/BACKGROUND
5–7 years of progressively responsible experience in business operations, marketing operations, automation, analytics, consulting, digital transformation, or a related field. Demonstrated experience designing and implementing complex workflow automations using Workato, Hive Automate, or comparable integration and automation platforms. Experience designing, developing, and deploying AI-powered business solutions, including custom GPTs, AI assistants, AI agents, prompt engineering, or similar generative AI applications. Experience presenting recommendations and influencing stakeholders at multiple organizational levels, including senior leadership. Familiarity with marketing operations or creative production processes a plus. Familiarity with APIs, data integrations, and SaaS ecosystems strongly preferred.
EDUCATION/TRAINING/CERTIFICATION
Bachelor’s degree in a relevant field or equivalent experience. PMP certification highly desirable.
PHYSICAL REQUIREMENTS
Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones. Ability to work for extended hours at a computer screen. Willingness and ability to travel, domestically and internationally, without restrictions, approximately 3-5 times per year.
Not the right fit? Search for Operations Intelligence & Automation Manager jobs in Nova Scotia, Canada
About YPO
YPO is the global leadership community of more than 35,000 members in 150 countries who are driven by the belief that the world needs better leaders. Each of our members have achieved significant leadership success at a young age. Combined, they lead businesses and organizations contributing USD 9 trillion in annual revenue. YPO members become better leaders and better people through peer learning and exceptional experiences in an inclusive community of open sharing and trust. Visit https://on.ypo.org/2GOL1Xq for more.