About Us

Glass Doctor has been serving customers since 1962, with locations across Canada and the United States. Our Edmonton team specializes in residential, commercial, and emergency glass services.

Our office is fast-paced, team-oriented, and plays a key role in delivering a high level of service to our customers every day.

About the Role

We are looking for a reliable, organized, and customer-focused individual to join our team as an Office Administrator.

This role is ideal for someone who enjoys helping people, can think on their feet, and is comfortable managing multiple tasks in a busy environment.

Key Responsibilities

• Answer incoming calls and assist customers in a professional and friendly manner

• Respond to emails in a timely and organized manner

• Assist walk-in customers with inquiries and service requests

• Schedule quotes, service calls, and installations

• Prepare and follow up on quotes and work orders

• Process orders, invoices, and payments

• Coordinate with technicians, suppliers, and clients

• Maintain accurate records in scheduling and job management systems

• Provide general office support, including filing, organization,

• Assist in maintaining cleanliness of the office, lunchroom, and washroom areas

What We’re Looking For

• Strong customer service skills and a positive attitude
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and sound judgment
• Clear and professional communication (written and verbal)
• Reliable and able to follow through on tasks independently
• Comfortable learning new systems and processes

Qualifications

• Minimum high school diploma
• Previous administrative or customer service experience preferred
• Experience in construction, trades, or service industries is an asset
• Proficient with computers, email, and basic office software

Additional Information

• Full-time, permanent position (5 days per week)
• Occasional weekend work may be required

How to Apply

Please submit your resume along with a short message telling us why you would be a good fit for this role.

Please do not call the office regarding this position. Qualified candidates will be contacted directly.

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.