Who you are

• Social Media & Community Savvy: 5-7 years managing organic social media and community for B2B SaaS or technology companies, with proven ability to grow engaged communities (Slack, Discord, etc.) and drive measurable business impact. Portfolio showcasing creative campaigns and ability to adapt voice across platforms
• Community & Advocacy Experience: Demonstrated success building or managing customer advocacy, community, or ambassador programs. Track record of turning customers into advocates and creating user-generated content at scale
• Analytical Mindset: Proficiency with social listening and analytics tools (Hootsuite, Talkwalker) and ability to translate data into actionable insights. Experience measuring and optimizing for both engagement metrics and business outcomes
• Embraces AI: Expected to continuously experiment with AI tools to improve workflows and scale impact. Test new applications like ChatGPT, Claude, and Midjourney for content creation, automation, and insights. Balances automation with human connection, knowing when each approach serves the community best
• Team Player Mentality: Proven ability to work cross-functionally, influence without authority. Strong communication skills with demonstrated success managing up, down, and across organizations
• So if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!

What the job involves

• We're seeking an ambitious, creative, and community-focused Social & Community Manager to transform our social presence into a thriving ecosystem of engaged customers and passionate advocates
• This hands-on, strategic role will report to our Director of Brand & Integrated Marketing and work collaboratively across teams to build authentic connections that drive measurable business growth
• Social Media Excellence: Own and elevate our organic social strategy and execution across Instagram, TikTok, Facebook, LinkedIn, Twitter/X, and emerging platforms. Create compelling daily content that sparks conversations, drives engagement, and builds a vibrant community of small business owners who champion our brand
• Community Building & Engagement: Transform followers into an active, supportive community. Respond to customers, moderate discussions, and create interactive experiences that make our social channels the go-to destination for small business insights, peer support, and success stories
• Customer Advocacy Program Leadership: Build and launch a customer advocacy program from scratch. Identify power users and create exclusive experiences that turn satisfied customers into vocal brand champions who drive social proof and referrals
• Cross-Functional Partnership: Partner with Creative, Product Marketing, Content, Growth, and Customer Success teams to amplify impact across all marketing initiatives

The application process

• Meet the Talent Acquisition team, Rachel U
• Meet the Hiring Manager, Katie D
• Case study + Meet Cross-Functional partners
• "The Homie Way" Behavioral Interview
• References + Offer Stage
• Welcome to the team, Homie 🎉

Benefits

• Stock Options
• Paid parental leave
• Generous paid time off options
• Offsites, customer days & social events
• Work from Anywhere Month
• Medical, dental, and vision insurance
• 401(k) matching program
• Pre-tax commuter benefits
• Snacks + lunch on us at hub offices
• MasterClass at Work for ongoing learning
• Group health benefits coverage
• Group RRSP with employer match + TFSA
• Snacks + lunch on us at hub offices
• MasterClass at Work for ongoing learning