Position: Receptionist – PT (Evenings & Weekends)

Location: Hamilton, ON

Job Function: Administration/Accounting

Compensation: $18.00 - $20 hourly rate

Job Summary

The Queenston Automotive Group is a leading name in the automotive industry, known for our commitment to excellence and customer satisfaction. From modest beginnings, we’ve grown into a thriving enterprise with locations in Hamilton, Burlington, and Guelph, employing over 250 professionals. We proudly sell and service top brands like Chevrolet, Buick, GMC, Honda, Mazda, Nissan, and Infiniti. Our team provides high-quality new and used vehicles and exceptional service.

We foster a supportive, inclusive work environment, with a focus on employee growth through training, career advancement, and a culture of teamwork and innovation.

We are currently seeking a reliable and customer-focused Part-Time Receptionist to support our operations during evenings and weekends. This role is ideal for someone who enjoys interacting with people, thrives in a fast-paced setting, and can provide a welcoming and professional first impression during peak and after-hours periods.

Position Duties & Responsibilities

• Customer Service & Front Desk Management
• Greet and assist customers as they enter the dealership, ensuring a welcoming and professional first impression.
• Answer incoming calls, direct them to the appropriate department or personnel, and provide general information as needed.
• Maintain a professional appearance and friendly demeanor to create a positive customer experience.
• Assist customers with inquiries and direct them to the appropriate team members based on dealership workflow.

Telephone & Communication Management

• Operate the dealership’s phone system, including programming extensions, managing call routing, and assisting employees with phone functions.
• Manage the dealership’s message and paging system, including paging staff as needed and ensuring effective internal communication.

Administrative Support

• Handle and distribute incoming faxes, ensure proper routing, and contact unsolicited fax advertisers for removal from broadcast lists.
• Prepare outgoing mail and maintain the postage meter.
• Assist the sales department by posting receipts for vehicle deposits and sales.
• Forward copies of invoices to extended warranty or leasing companies.
• Maintain an organized and clean work environment, including overseeing office equipment such as photocopiers and fax machines.

Dealership Operations Support

• Provide administrative support to the head office, including faxing invoices and submitting documents for payment.
• Perform any additional duties and tasks as needed assigned by the supervisor.

Qualifications

• Proficiency in Microsoft Office (Word, Excel) is required. Experience with CDK automotive software is a plus.
• Previous receptionist experience is considered an asset.
• Availability to work evenings and weekends is required

Skills, Knowledge and Abilities Required

• Strong customer service skills with the ability to greet and assist visitors in a courteous and professional manner.
• Friendly and professional demeanor, maintaining a polished appearance as the first point of contact at the dealership.
• Effective communication skills to engage with customers, identify their needs, and direct them to the appropriate department.
• Proficiency in proper telephone etiquette and call-handling techniques.
• Ability to answer customer inquiries over the phone or efficiently transfer calls to the appropriate team member or department.
• Familiarity with the dealership’s structure to ensure accurate call and customer redirection.
• Strong written communication skills for clear and accurate documentation.
• Organizational skills to manage paperwork and maintain filing systems in accordance with dealership procedures.
• Competency in operating office equipment, including fax machines and word processing software.

We offer competitive compensation packages, comprehensive benefits, and ongoing learning opportunities to ensure our employees thrive personally and professionally.

Join us in shaping the future, where your passion, innovation, and actions truly matter.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.

We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.