Guest Service Representative
Top Benefits
About the role
Love helping people and keeping things running smoothly?
Join the front desk team at our dual-branded Saskatoon hotel. As a Guest Service Agent, you will be the first point of contact for our guests—welcoming arrivals, solving problems and helping each stay feel easy from check-in to checkout.
This role is a great fit for someone who is friendly, dependable and comfortable balancing guest service with a busy, fast-paced front desk.
Why You’ll Enjoy Working Here
Competitive starting wage and flexible scheduling that supports work-life balance.
Group benefits for eligible team members, including employee assistance programs that support overall well-being.
IHG employee room discounts at more than 6,000 hotels worldwide.
IHG Rewards points opportunities for Guest Services team members.
Paid training, uniforms, professional development and opportunities to grow.
Employee appreciation celebrations and a supportive team culture.
What You’ll Do
Welcome guests, complete check-ins and checkouts, issue room keys and respond to special requests.
Answer questions and recommend hotel services, restaurants, attractions, events and transportation.
Manage reservations, room assignments and guest communications by phone, email and in person.
Prepare guest bills, process payments and accurately balance cash and shift activity.
Complete welcome and wake-up calls, keep the front desk organized and prepare for the next shift.
Protect guest privacy, follow security procedures and promptly report concerns.
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Guest Service Representative
Top Benefits
About the role
Love helping people and keeping things running smoothly?
Join the front desk team at our dual-branded Saskatoon hotel. As a Guest Service Agent, you will be the first point of contact for our guests—welcoming arrivals, solving problems and helping each stay feel easy from check-in to checkout.
This role is a great fit for someone who is friendly, dependable and comfortable balancing guest service with a busy, fast-paced front desk.
Why You’ll Enjoy Working Here
Competitive starting wage and flexible scheduling that supports work-life balance.
Group benefits for eligible team members, including employee assistance programs that support overall well-being.
IHG employee room discounts at more than 6,000 hotels worldwide.
IHG Rewards points opportunities for Guest Services team members.
Paid training, uniforms, professional development and opportunities to grow.
Employee appreciation celebrations and a supportive team culture.
What You’ll Do
Welcome guests, complete check-ins and checkouts, issue room keys and respond to special requests.
Answer questions and recommend hotel services, restaurants, attractions, events and transportation.
Manage reservations, room assignments and guest communications by phone, email and in person.
Prepare guest bills, process payments and accurately balance cash and shift activity.
Complete welcome and wake-up calls, keep the front desk organized and prepare for the next shift.
Protect guest privacy, follow security procedures and promptly report concerns.