IT User and System Support Technician, Principal Class (Replacement)
About the role
Posted on 24/11/2025
Mission
Job Title: IT User and System Support Technician, Principal Class (Replacement)
Job category: Support
Department : Information Technologies
Immediate Supervisor: Ali Ullah
Position status: Full-time, replacement
Contract length: Until January 30, 2026, or until the return of the incumbent to their position.
Work location: Cégep Vanier
Work schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
External posting start date: November 25, 2025
External posting end date & time December 1, 2025 at 17h00
Salary scale: $27.71 - $39.88
Expected start date : ASAP
Description Reporting to the Manager of Help Desk and User Experience, the IT User and System Support Technician, Principal Class, provides assistance to the Vanier College Information Technology users and performs maintenance to technology systems. The technician is part of our frontline team responsible for service delivery to our community. The technical duties, at a system/network administrator level, relate to the overall organization and operation of computer labs, computer networks, and associated software.
More Specifically, But Not Limited To, The Technician
- Provides support for students and teachers at the IT Centre;
- Monitors students using the N-215 student lab computers;
- Manages student reservations for IT equipment and study rooms (N-215, N-215A, and N-215B).
- Troubleshoots classroom IT issues for students and teachers;
- Provides students with support for Omnivox and Microsoft 365 access and MFA;
- Provides and sets up equipment for students for universal break events;
- Assumes responsibility for the overall operation of computers, networks, and associated software and equipment according to the College priorities and policies, and the standards and practices of information technology at the College;
- Is the main help desk technician for students and teachers at the N-215 IT Centre counter;
- Prepares technical specifications and standards for the purchase of hardware and software based on the needs of client departments;
- Provides support to Help Desk technicians;
- Provides and maintains documentation for the equipment and services under their responsibility;
- Liaises with hardware/software vendors and suppliers on behalf of client departments;
- Participates actively, with their Manager, in managing priorities in order to maximize service performance as per standards;
- Participates actively, with their Manager, in reviewing existing processes;
- Participates in the new employee onboarding process for IT;
- Participates in the offboarding process for departing employees, ensuring accounts and accesses are closed and equipment is recuperated;
- Engages with the community as per a service approach;
- Manages Active Directory, Group Policies, AD Users, Exchange Users;
- Monitors Network/System alerts and corrects problems when necessary;
- Participates as required in the Help Desk and other college-wide information technology technical support services and/or coordinates other support staff in these activities;
- Participates in the maintenance and upgrading of service processes and systems.
Schedule : Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
Contract : Until January 30, 2026 or until the return of the incumbent to their position.
Classification : Technicien ou technicienne en informatique, classe principale (Data Processing Technician, Principal Class)
Other related tasks which fall within the scope of the classification of this position may be assigned.
About Vanier College
Vanier College is a publicly-funded English language CEGEP located in Montreal. Named in honour of General Georges P. Vanier, a Canadian soldier, diplomat and former Governor General of Canada, Vanier College opened its doors on September 8, 1970 welcoming close to 1,400 students in its first cohort.
IT User and System Support Technician, Principal Class (Replacement)
About the role
Posted on 24/11/2025
Mission
Job Title: IT User and System Support Technician, Principal Class (Replacement)
Job category: Support
Department : Information Technologies
Immediate Supervisor: Ali Ullah
Position status: Full-time, replacement
Contract length: Until January 30, 2026, or until the return of the incumbent to their position.
Work location: Cégep Vanier
Work schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
External posting start date: November 25, 2025
External posting end date & time December 1, 2025 at 17h00
Salary scale: $27.71 - $39.88
Expected start date : ASAP
Description Reporting to the Manager of Help Desk and User Experience, the IT User and System Support Technician, Principal Class, provides assistance to the Vanier College Information Technology users and performs maintenance to technology systems. The technician is part of our frontline team responsible for service delivery to our community. The technical duties, at a system/network administrator level, relate to the overall organization and operation of computer labs, computer networks, and associated software.
More Specifically, But Not Limited To, The Technician
- Provides support for students and teachers at the IT Centre;
- Monitors students using the N-215 student lab computers;
- Manages student reservations for IT equipment and study rooms (N-215, N-215A, and N-215B).
- Troubleshoots classroom IT issues for students and teachers;
- Provides students with support for Omnivox and Microsoft 365 access and MFA;
- Provides and sets up equipment for students for universal break events;
- Assumes responsibility for the overall operation of computers, networks, and associated software and equipment according to the College priorities and policies, and the standards and practices of information technology at the College;
- Is the main help desk technician for students and teachers at the N-215 IT Centre counter;
- Prepares technical specifications and standards for the purchase of hardware and software based on the needs of client departments;
- Provides support to Help Desk technicians;
- Provides and maintains documentation for the equipment and services under their responsibility;
- Liaises with hardware/software vendors and suppliers on behalf of client departments;
- Participates actively, with their Manager, in managing priorities in order to maximize service performance as per standards;
- Participates actively, with their Manager, in reviewing existing processes;
- Participates in the new employee onboarding process for IT;
- Participates in the offboarding process for departing employees, ensuring accounts and accesses are closed and equipment is recuperated;
- Engages with the community as per a service approach;
- Manages Active Directory, Group Policies, AD Users, Exchange Users;
- Monitors Network/System alerts and corrects problems when necessary;
- Participates as required in the Help Desk and other college-wide information technology technical support services and/or coordinates other support staff in these activities;
- Participates in the maintenance and upgrading of service processes and systems.
Schedule : Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
Contract : Until January 30, 2026 or until the return of the incumbent to their position.
Classification : Technicien ou technicienne en informatique, classe principale (Data Processing Technician, Principal Class)
Other related tasks which fall within the scope of the classification of this position may be assigned.
About Vanier College
Vanier College is a publicly-funded English language CEGEP located in Montreal. Named in honour of General Georges P. Vanier, a Canadian soldier, diplomat and former Governor General of Canada, Vanier College opened its doors on September 8, 1970 welcoming close to 1,400 students in its first cohort.