Associate Director, Production Support
About the role
Job Description
The Associate Director, Production Support is responsible for overseeing the production support team and ensuring the stability and performance of applications in the Capital Markets platform. This role involves managing incidents, coordinating with various teams, and implementing best practices for production support.
Main Responsibilities
- Lead the production support team to ensure timely resolution of incidents.
- Collaborate with development teams to improve application performance and reliability.
- Implement monitoring and alerting solutions to proactively identify issues.
- Develop and maintain documentation for production support processes.
- Provide training and mentorship to team members.
Required Qualifications
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience in production support or application support roles.
- Strong understanding of Capital Markets applications and processes.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualifications
- Experience with cloud technologies and DevOps practices.
- Knowledge of scripting languages for automation.
- Previous leadership experience in a technical environment.
Additional Information
- This position is based in Halifax, Nova Scotia, Canada.
- Full-time role with opportunities for career advancement.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Associate Director, Production Support
About the role
Job Description
The Associate Director, Production Support is responsible for overseeing the production support team and ensuring the stability and performance of applications in the Capital Markets platform. This role involves managing incidents, coordinating with various teams, and implementing best practices for production support.
Main Responsibilities
- Lead the production support team to ensure timely resolution of incidents.
- Collaborate with development teams to improve application performance and reliability.
- Implement monitoring and alerting solutions to proactively identify issues.
- Develop and maintain documentation for production support processes.
- Provide training and mentorship to team members.
Required Qualifications
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience in production support or application support roles.
- Strong understanding of Capital Markets applications and processes.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualifications
- Experience with cloud technologies and DevOps practices.
- Knowledge of scripting languages for automation.
- Previous leadership experience in a technical environment.
Additional Information
- This position is based in Halifax, Nova Scotia, Canada.
- Full-time role with opportunities for career advancement.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.