Do you like working with a wide variety of people, in different unique spaces? Does the idea of helping successfully deliver events like weddings, or sports gatherings excite you? The Event and Attractions Host may be the role for you.

In this role you will act as the main point of contact for private groups using City of Edmonton facilities. You will be responsible for delivering a great customer service experience for groups, while thinking on your feet in a variety of unique attractions. You will use your calm, diplomatic demeanor to ensure groups use the facility in a safe and enjoyable manner. If you like problem solving with a smile this opportunity may be for you.

What will you do?

• Act as primary, day-of contact for private bookings on behalf of the facility
• Deliver a great customer service experience for private groups and their guests
• Facilitate safe, fun and appropriate use of facilities
• Use standard office equipment, computers and two-way radios
• Act upon all customer comments and complaints in a prompt, friendly manner
• Provide minor first aid when needed
• Perform basic administrative duties including emails, word processing, data entry
• Work independently and collaboratively as part of a team
• Perform other duties as assigned

Qualifications:

• Completion of Grade 12 or high school equivalent
• Experience in general office practices or completion of an appropriate certificate program from an approved school/college
• Experience in customer service, cash handling and computer applications
• Possession of current Standard First Aid, CPR Level C and AED certifications are required prior to commencement of employment

Assets:

• Experience in customer service and computer applications
• Excellent communication and interpersonal skills
• Experience in Intelligenz booking software, Google Suite Programs
• Ability to speak a second language
• Experience working as an event host or a similar role
• Pro-Serve and Pro-Tech Certification through the Alberta Gaming and Liquor Commission

Skills required for success:

• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation, and inclusion
• Alignment with the goals of the City Plan ( https://bit.ly/3RZcCaA )

Conditions of Employment:

• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Applicants may be tested

Work Environment:

• Due to the nature of this work, this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• The candidate must be available to work evenings and weekends; this is a mandatory requirement of the role.
• This role works in both indoor and outdoor settings in various locations
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional states

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca . Learn more about our benefits ( https://bit.ly/COEbenefits ). Up to 15 temporary part-time ongoing positions Hours of Work: Up to 20 hours per week

Salary Range: $23.183 - $28.647 (Hourly)

Recruitment Consultant: LG/MZ

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.