Senior Director Intelligent Operations Technology Strategy
Top Benefits
About the role
Job Description
What is the Opportunity?
Seeking a visionary expert in Generative and Agentic AI for Process Modernization and enterprise-wide document management and processing capabilities to drive transformative efficiency across business operations. Leading the modernization and optimization of our enterprise platforms, this leader will be responsible for defining and executing a platform strategy that leverages AI, automation and intelligent orchestration to deliver measurable operational efficiencies, improve resiliency, and enhance customer and employee experiences. This role will Shape the future of how operations teams work – integrating AI, generative AI, Agentic AI into digital document handling and intelligent automation to optimize processes, enhance customer experiences and enable scalable growth. The ideal candidate combines a deep technology platform expertise with a strong understanding of banking operations and emerging AI capabilities.
What Will You Do?
- Define and lead the bank’s platform strategy, ensuring scalability, resiliency, and alignment with business goals.
- Drive operational Efficiency through automation and intelligent workflows
- Oversee end-to-end digital workflows – from document capture to process automation including decision-making-to improve speed, accuracy and compliance
- Leverage AI and generative AI to streamline processes, enhance decision-making, and automate repetitive tasks across key banking functions.
- Partner with business and technology leaders to identify high – value automation and AI use cases that delivery tangible cost, speed, and quality improvements
- Oversee the adoption and governance of enterprise platforms to support workflow automation and digital operations.
- Champion Data-driven decision-making by integrating AI models and analytics into operational processes
- Ensure platform architecture supports security, regulatory compliance, and risk management in line with banking standards
- Establish a center of excellence (CoE) for automation governance, best practices, and reusability across platforms
- Develop and monitor KPIs and value realization metrics that quantify operational efficiency, cost savings and employee productivity
- Stay current on emerging AI and process orchestration technologies, vendor solutions, and automation frameworks to ensure continuous innovation
What Do You Need to Succeed?
- Degree in Engineering/Computer Science, and Process Engineering
- Strong understanding of process design, modeling, and optimization methodologies modernizing workflows and integrating systems
- Strong background in platform ownership, engineering delivery and vendor management
- Strong facilitation skills to lead workshops and stakeholder discussions
- 10+ years of progressive experience in process automation, digital transformation and/or 5 yrs of AI-driven operations - AI/ML, NLP or generative AI, and AI ecosystems
- Deep understanding of banking operations, risk and regulatory frameworks
- Understanding of integration, APIs, and event-driven architectures supporting digital workflows
- Proficiency in workflow technologies and digital document and content management platforms
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
Job Skills
Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-27
Application Deadline:
2025-11-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Director Intelligent Operations Technology Strategy
Top Benefits
About the role
Job Description
What is the Opportunity?
Seeking a visionary expert in Generative and Agentic AI for Process Modernization and enterprise-wide document management and processing capabilities to drive transformative efficiency across business operations. Leading the modernization and optimization of our enterprise platforms, this leader will be responsible for defining and executing a platform strategy that leverages AI, automation and intelligent orchestration to deliver measurable operational efficiencies, improve resiliency, and enhance customer and employee experiences. This role will Shape the future of how operations teams work – integrating AI, generative AI, Agentic AI into digital document handling and intelligent automation to optimize processes, enhance customer experiences and enable scalable growth. The ideal candidate combines a deep technology platform expertise with a strong understanding of banking operations and emerging AI capabilities.
What Will You Do?
- Define and lead the bank’s platform strategy, ensuring scalability, resiliency, and alignment with business goals.
- Drive operational Efficiency through automation and intelligent workflows
- Oversee end-to-end digital workflows – from document capture to process automation including decision-making-to improve speed, accuracy and compliance
- Leverage AI and generative AI to streamline processes, enhance decision-making, and automate repetitive tasks across key banking functions.
- Partner with business and technology leaders to identify high – value automation and AI use cases that delivery tangible cost, speed, and quality improvements
- Oversee the adoption and governance of enterprise platforms to support workflow automation and digital operations.
- Champion Data-driven decision-making by integrating AI models and analytics into operational processes
- Ensure platform architecture supports security, regulatory compliance, and risk management in line with banking standards
- Establish a center of excellence (CoE) for automation governance, best practices, and reusability across platforms
- Develop and monitor KPIs and value realization metrics that quantify operational efficiency, cost savings and employee productivity
- Stay current on emerging AI and process orchestration technologies, vendor solutions, and automation frameworks to ensure continuous innovation
What Do You Need to Succeed?
- Degree in Engineering/Computer Science, and Process Engineering
- Strong understanding of process design, modeling, and optimization methodologies modernizing workflows and integrating systems
- Strong background in platform ownership, engineering delivery and vendor management
- Strong facilitation skills to lead workshops and stakeholder discussions
- 10+ years of progressive experience in process automation, digital transformation and/or 5 yrs of AI-driven operations - AI/ML, NLP or generative AI, and AI ecosystems
- Deep understanding of banking operations, risk and regulatory frameworks
- Understanding of integration, APIs, and event-driven architectures supporting digital workflows
- Proficiency in workflow technologies and digital document and content management platforms
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
Job Skills
Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-27
Application Deadline:
2025-11-30
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.