Casual IT Desktop Support Technician
About the role
Company Bio:
Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.
Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.
Together beyond standards.
Position Purpose:
We are looking for a reliable and proactive Casual IT Desktop Support Technician to provide remote technical support and system administration for our organization. This role will focus on managing day-to-day IT support requests, administering systems and applications, and ensuring continuity of IT services. The position will also provide vacation coverage for full-time IT staff, requiring flexibility and strong independent problem-solving skills.
Duties and Responsibilities:
- Provide remote help desk support to employees, resolving hardware, software, and network access issues.
- Administer and manage user accounts, email, and permissions across core systems (e.g., Microsoft 365, HRIS, and other business applications).
- Monitor system performance, security alerts, and backups, escalating issues as required.
- Assist with system updates, patch management, and technology rollouts.
- Maintain IT documentation, including troubleshooting procedures and system configurations.
- Ensure IT security protocols and policies are consistently applied across the organization.
- Provide vacation coverage for IT staff, ensuring uninterrupted IT support and system administration during absences.
- Provide support for IT projects
Knowledge and Skills:
- Previous experience in IT support and system administration (Windows, Microsoft 365, and cloud-based applications).
- Strong troubleshooting and problem-solving skills with the ability to work independently in a remote environment.
- Knowledge of IT security best practices and system administration principles.
- Excellent communication and customer-service skills for supporting staff at all levels.
- Flexibility to provide coverage during scheduled staff vacations.
Working Conditions:
- Schedule: Part-time, remote position (approx. 8–15 hours per week, with additional hours during vacation coverage).
About Applus
Applus+ is a worldwide leader in the testing, inspection, and certification sector. We are a trusted partner, enhancing the quality and safety of our clients' assets and infrastructures while safeguarding their operations and improving their environmental performance. Our innovative approach, technical capabilities and highly-skilled and motivated workforce of over 25,000 employees assure operational excellence across multiple sectors in more than 70 countries.
We offer a complete portfolio of solutions that address a range of needs, from asset integrity management to statutory compliance-based inspections. We place a strong emphasis on technological development, digitalisation and innovation, as well as having the latest knowledge of regulatory requirements.
Casual IT Desktop Support Technician
About the role
Company Bio:
Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.
Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.
Together beyond standards.
Position Purpose:
We are looking for a reliable and proactive Casual IT Desktop Support Technician to provide remote technical support and system administration for our organization. This role will focus on managing day-to-day IT support requests, administering systems and applications, and ensuring continuity of IT services. The position will also provide vacation coverage for full-time IT staff, requiring flexibility and strong independent problem-solving skills.
Duties and Responsibilities:
- Provide remote help desk support to employees, resolving hardware, software, and network access issues.
- Administer and manage user accounts, email, and permissions across core systems (e.g., Microsoft 365, HRIS, and other business applications).
- Monitor system performance, security alerts, and backups, escalating issues as required.
- Assist with system updates, patch management, and technology rollouts.
- Maintain IT documentation, including troubleshooting procedures and system configurations.
- Ensure IT security protocols and policies are consistently applied across the organization.
- Provide vacation coverage for IT staff, ensuring uninterrupted IT support and system administration during absences.
- Provide support for IT projects
Knowledge and Skills:
- Previous experience in IT support and system administration (Windows, Microsoft 365, and cloud-based applications).
- Strong troubleshooting and problem-solving skills with the ability to work independently in a remote environment.
- Knowledge of IT security best practices and system administration principles.
- Excellent communication and customer-service skills for supporting staff at all levels.
- Flexibility to provide coverage during scheduled staff vacations.
Working Conditions:
- Schedule: Part-time, remote position (approx. 8–15 hours per week, with additional hours during vacation coverage).
About Applus
Applus+ is a worldwide leader in the testing, inspection, and certification sector. We are a trusted partner, enhancing the quality and safety of our clients' assets and infrastructures while safeguarding their operations and improving their environmental performance. Our innovative approach, technical capabilities and highly-skilled and motivated workforce of over 25,000 employees assure operational excellence across multiple sectors in more than 70 countries.
We offer a complete portfolio of solutions that address a range of needs, from asset integrity management to statutory compliance-based inspections. We place a strong emphasis on technological development, digitalisation and innovation, as well as having the latest knowledge of regulatory requirements.