Overview

Modern Technical Staffing is recruiting for a Senior Account Manager on behalf of a well-established manufacturing organization. The successful candidate will be responsible for developing customer strategies that support sustained and profitable growth, maximizing repeat business, and securing new business opportunities. This role will partner closely with program management and manufacturing teams to support successful business launches, continuous improvement initiatives, and a positive customer experience.

Duties and Responsibilities

Identify, target, and lead commercial opportunities with existing and new potential customers Develop retention strategies for existing customers and maximize share of wallet to all existing and prospective customers Build and maintain strong relationships within the customer organization including decision makers and influencers Identify and support strong working relationships between the company and customer organizations, including opportunities to develop internal advocates and key contacts within customer groups. Remain current on technical and product capabilities while maintaining strong business acumen and a clear understanding of the company’s value proposition. Work closely with Program Management resources to ensure customer deliverables are met. Analyze markets and competitors to determine risks and opportunities. Assist in the establishment of strategic goals for products and services. Maintain quote models (CRM) to gain new business and focus on improved profitability. Assist in the development of Profit Plan and Strategic Plan. Monitor and continuously improve general Business Development activities such as document control, information systems, databases and product standards. Create a positive and collaborative environment that allows team members to utilize their full potential to accomplish objectives. Help build organizational capability by continuously improving departmental policies, procedures, personnel, and systems Be the principal point of contact and be “the owner” of assigned customers and prospects. Perform all other duties as assigned.

Qualifications and Experience

Bachelor’s degree in Engineering, Business or Finance and a minimum of 5 years of relevant experience. Requires extensive knowledge in B2B sales to OEMs. Requires working knowledge of product design, manufacturing, and quality. Administrative knowledge regarding business case development, budgeting, data collection and capital equipment analysis, cost accounting, project cost analysis, and organizational techniques required. Administrative skills must include planning, coordinating, team building, communication, organization, and time management with the ability to direct the training, motivation, and development of personnel. Must be able to demonstrate excellent written and verbal communication skills, along with the ability to lead and motivate. Product quoting experiences in a manufacturing environment, preferably in metal fabrication, exhaust systems or fabricated tube business. Creative thinker helping customers to envision the potential of our solutions. Proven track record with sales engagements and new customer acquisition. Must have the ability to interact with various levels of management and staff internally and within customer organizations.