Dynamics 365 CRM Lead
Top Benefits
About the role
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Position Title: Dynamics 365 CRM Lead
Department: Information Technology
Compensation: $100,000 - $140,000 + annual bonus
Reports To: Associate Director, IT Applications
Location: Kitchener, Ontario
About the Role:
We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.
Responsibilities:
- Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
- Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
- Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
- Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
- Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
- Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies
- Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
- Develop core enablement artifacts such as training materials, process documentation, and user training support
- Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
- Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues
Required Qualifications and Skills:
- Educational background in Information Technology, or a related discipline
- At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM
- Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
- At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools
- Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
- Experience building integrations/interfaces with other systems using APIs
- Strong communication and stakeholder management skills (able to translate business needs into system configuration)
- Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies
e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.
e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.
This is a current vacancy, and we are actively hiring for this position.
#CanadianSolar
Not the right fit? Search for Dynamics 365 CRM Lead jobs in Kitchener, ON
About Canadian Solar
Our company
About Canadian Solar Inc.
Founded in 2001 in Canada, Canadian Solar is one of the world's largest and foremost solar power companies. As a leading manufacturer of solar photovoltaic modules and provider of solar energy solutions, Canadian Solar has a geographically diversified pipeline of utility-scale solar power projects. In the past 14 years, Canadian Solar has successfully deployed over 9 GW of premium quality modules in over 70 countries around the world. Furthermore, Canadian Solar is one of the most bankable solar companies worldwide, having been publically listed on NASDAQ since 2006. For additional information about the company, products, and projects, please visit www.canadiansolar.com.
About Canadian Solar EMEA GmbH in Munich
In 2009, Canadian Solar EMEA GmbH was founded and comprises currently of more than 50 employees from 18 different nations. Highly skilled experts represent our team and we are confident to serve our customers. We are a sales organization and can support our sales team from the Munich office within the fields of technical, legal, accounting, marketing, logistics and order fulfillment matters.
Within the EMEA region, we are distinguishing between three different business lines: modules sales, digital solutions and energy business . The first two teams lead from the Munich office, are responsible for the modules sales and digital solutions are finally reporting to CCO Yan Zhuang, responsible for the global sales within Canadian Solar. Globally, the Energy Business Team is led by Arthur Chen and teams are located across Europe in UK and Spain. In the near future Milan will be added. Across all cross-functional departments key personnel is identified as platform to coordinate and support the separate business lines in legal, human resources, accounting and operational matters.
Similar Jobs
Dynamics 365 CRM Lead
Top Benefits
About the role
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Position Title: Dynamics 365 CRM Lead
Department: Information Technology
Compensation: $100,000 - $140,000 + annual bonus
Reports To: Associate Director, IT Applications
Location: Kitchener, Ontario
About the Role:
We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.
Responsibilities:
- Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
- Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
- Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
- Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
- Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
- Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies
- Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
- Develop core enablement artifacts such as training materials, process documentation, and user training support
- Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
- Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues
Required Qualifications and Skills:
- Educational background in Information Technology, or a related discipline
- At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM
- Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
- At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools
- Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
- Experience building integrations/interfaces with other systems using APIs
- Strong communication and stakeholder management skills (able to translate business needs into system configuration)
- Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies
e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.
e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.
This is a current vacancy, and we are actively hiring for this position.
#CanadianSolar
Not the right fit? Search for Dynamics 365 CRM Lead jobs in Kitchener, ON
About Canadian Solar
Our company
About Canadian Solar Inc.
Founded in 2001 in Canada, Canadian Solar is one of the world's largest and foremost solar power companies. As a leading manufacturer of solar photovoltaic modules and provider of solar energy solutions, Canadian Solar has a geographically diversified pipeline of utility-scale solar power projects. In the past 14 years, Canadian Solar has successfully deployed over 9 GW of premium quality modules in over 70 countries around the world. Furthermore, Canadian Solar is one of the most bankable solar companies worldwide, having been publically listed on NASDAQ since 2006. For additional information about the company, products, and projects, please visit www.canadiansolar.com.
About Canadian Solar EMEA GmbH in Munich
In 2009, Canadian Solar EMEA GmbH was founded and comprises currently of more than 50 employees from 18 different nations. Highly skilled experts represent our team and we are confident to serve our customers. We are a sales organization and can support our sales team from the Munich office within the fields of technical, legal, accounting, marketing, logistics and order fulfillment matters.
Within the EMEA region, we are distinguishing between three different business lines: modules sales, digital solutions and energy business . The first two teams lead from the Munich office, are responsible for the modules sales and digital solutions are finally reporting to CCO Yan Zhuang, responsible for the global sales within Canadian Solar. Globally, the Energy Business Team is led by Arthur Chen and teams are located across Europe in UK and Spain. In the near future Milan will be added. Across all cross-functional departments key personnel is identified as platform to coordinate and support the separate business lines in legal, human resources, accounting and operational matters.