Program Assistant (FT) - Resettlement Assistance Program
Top Benefits
About the role
Catholic Social Services is currently seeking a full-time 40 hours per week, Program Assistant in EDMONTON to join our Immigration and Settlement Services team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community! Job application closing date: August 10, 2026.
Job Overview
Supporting the delivery of Immigration and Settlement Service’s (ISS) programs. This may include, but is not limited to, data entry, client service/care, connecting with stakeholders, and performing administrative job duties.
Key responsibilities
Keep up to date with ISS’s program(s) and maintain collaborative working relationship with program staff. Handle clients’ files and perform data entry/filing. Assist with statistical compilation of client data. Promptly respond to inquiries from clients, staff, and the public. Assist with administrative duties (i.e., answering phone calls, printing/scanning, mailing, ordering office supplies, preparing and keeping accurate records; etc.). Distribute program evaluations, surveys, and collect client feedback. Participate in staff meetings (e.g., contribute ideas, take meeting minutes), events, and professional development opportunities. Perform other related duties as required (e.g., monitoring at the testing room).
What This Job Requires
Diploma in Office Administration or equivalent. 3 years of experience working in an office setting. Additional relevant certifications or designations considered an asset. Equivalent combinations of education and experience may be considered. Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.
Knowledge
Demonstrated competence with Microsoft Office suite and other Agency computer. applications/databases (i.e., Adobe Acrobat, ShareVision). Strong knowledge of community resources. Knowledge of and effective collaboration with internal and external stakeholders, professionals, and service providers.
Skills
Strong attention to detail and accuracy. Excellent problem solving, critical thinking and appropriate judgment skills. Effective communication skills, both written and verbal. Demonstrates collaboration and interpersonal skills. High level of professionalism, confidentiality and diplomacy. High degree of resourcefulness, flexibility and adaptability. Excellent planning, organization, and time management skills to meet deadlines.
Abilities
Work effectively as a member of a team within a large organization. Work independently with limited supervision. Approach a supervisor for directions and support when faced with a challenging situation at work. Build and maintain relationships. Manage efficiently sensitive and confidential information. Multi-task, establish priorities, and take initiative. Maintain professional boundaries. Travel to different offices, programs, and other sites to attend meetings, presentations, and/or training.
Core Competencies
Accountability: Takes personal responsibility for the quality and timeliness of work commitments and achieves results with little to no oversight, including following guidelines, standards, regulations and principles. Collaboration: Collaborates with members if the Service/Region Leadership team to promote the Agency’s missions by identifying and developing programs/services to meet changing community needs. Communication: Express and transmit information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizing information according to the audience in order to promote engagement and increase understanding. Planning and Organizing: Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete. Problem Solving: Demonstrates the ability to break a situation down into smaller pieces to identify key issues. Figures out cause and effect relationships in order to solve a problem. Uses logic and analytical methods to come to realistic solutions. Service Orientation: Provides superior support service to people whom we serve, staff and the general public in keeping with the Agency’s Mission and Values. Team Work: Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment. Time Management: Manages time effectively, assigns specific time slots to activities as per their importance.
What We Offer
The annual salary for this position is $49,402.08 to $ $55,624.32 based on qualifications and experience. We offer flexibility and supportive working environment. Comprehensive benefit options when eligible. Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily. Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.
About Catholic Social Services
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton. Our values are at the core of everything we do! Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have. Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition. Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom. We thank all applicants. Only candidates selected for an interview will be contacted. Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.
Not the right fit? Search for Program Assistant jobs in Edmonton, Alberta, Canada
About Catholic Social Services
Gaudenzia, Inc
Similar Jobs
Program Assistant (FT) - Resettlement Assistance Program
Top Benefits
About the role
Catholic Social Services is currently seeking a full-time 40 hours per week, Program Assistant in EDMONTON to join our Immigration and Settlement Services team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community! Job application closing date: August 10, 2026.
Job Overview
Supporting the delivery of Immigration and Settlement Service’s (ISS) programs. This may include, but is not limited to, data entry, client service/care, connecting with stakeholders, and performing administrative job duties.
Key responsibilities
Keep up to date with ISS’s program(s) and maintain collaborative working relationship with program staff. Handle clients’ files and perform data entry/filing. Assist with statistical compilation of client data. Promptly respond to inquiries from clients, staff, and the public. Assist with administrative duties (i.e., answering phone calls, printing/scanning, mailing, ordering office supplies, preparing and keeping accurate records; etc.). Distribute program evaluations, surveys, and collect client feedback. Participate in staff meetings (e.g., contribute ideas, take meeting minutes), events, and professional development opportunities. Perform other related duties as required (e.g., monitoring at the testing room).
What This Job Requires
Diploma in Office Administration or equivalent. 3 years of experience working in an office setting. Additional relevant certifications or designations considered an asset. Equivalent combinations of education and experience may be considered. Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.
Knowledge
Demonstrated competence with Microsoft Office suite and other Agency computer. applications/databases (i.e., Adobe Acrobat, ShareVision). Strong knowledge of community resources. Knowledge of and effective collaboration with internal and external stakeholders, professionals, and service providers.
Skills
Strong attention to detail and accuracy. Excellent problem solving, critical thinking and appropriate judgment skills. Effective communication skills, both written and verbal. Demonstrates collaboration and interpersonal skills. High level of professionalism, confidentiality and diplomacy. High degree of resourcefulness, flexibility and adaptability. Excellent planning, organization, and time management skills to meet deadlines.
Abilities
Work effectively as a member of a team within a large organization. Work independently with limited supervision. Approach a supervisor for directions and support when faced with a challenging situation at work. Build and maintain relationships. Manage efficiently sensitive and confidential information. Multi-task, establish priorities, and take initiative. Maintain professional boundaries. Travel to different offices, programs, and other sites to attend meetings, presentations, and/or training.
Core Competencies
Accountability: Takes personal responsibility for the quality and timeliness of work commitments and achieves results with little to no oversight, including following guidelines, standards, regulations and principles. Collaboration: Collaborates with members if the Service/Region Leadership team to promote the Agency’s missions by identifying and developing programs/services to meet changing community needs. Communication: Express and transmit information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback, summarizing information according to the audience in order to promote engagement and increase understanding. Planning and Organizing: Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete. Problem Solving: Demonstrates the ability to break a situation down into smaller pieces to identify key issues. Figures out cause and effect relationships in order to solve a problem. Uses logic and analytical methods to come to realistic solutions. Service Orientation: Provides superior support service to people whom we serve, staff and the general public in keeping with the Agency’s Mission and Values. Team Work: Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment. Time Management: Manages time effectively, assigns specific time slots to activities as per their importance.
What We Offer
The annual salary for this position is $49,402.08 to $ $55,624.32 based on qualifications and experience. We offer flexibility and supportive working environment. Comprehensive benefit options when eligible. Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily. Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.
About Catholic Social Services
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton. Our values are at the core of everything we do! Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have. Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition. Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom. We thank all applicants. Only candidates selected for an interview will be contacted. Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.
Not the right fit? Search for Program Assistant jobs in Edmonton, Alberta, Canada
About Catholic Social Services
Gaudenzia, Inc