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Repair Manager (Full Time, Permanent)

Dufresne3 days ago
Winnipeg, MB
Senior Level
Full-Time

Top Benefits

Market competitive wages
Comprehensive benefits plan and employee discounts
Employer-sponsored retirement savings plan

About the role

The Dufresne Group is currently seeking a Repair Manager based inWinnipeg, MB,covering ourSaskatoon region.

As Repair Manager you will be responsible for…

  • Formulating, documenting, and communicating operational plans, standards, and goals as set by the Regional Director of Repair.
  • The activities, scheduling, and work assignments for the In-Home, Store and In-Shop
  • Service Technicians, including performance evaluation, training, and counselling.
  • Liaise with Distribution, Transportation, Service and Repair Planning to determine workload requirements.
  • Understand, follow and ensure compliance with all safe work practices and rules, including leading the repair team in safety recognition and implementation with respect to all repair department processes and practices.

The Dufresne Group is committed to investing in our team members; we offer:

  • Market competitive wages;
  • Comprehensive benefits plan and excellent employee discounts;
  • Employer Sponsored Retirement Savings Plan;
  • Career growth and continuous development;
  • Respectful and family-oriented working environment with strong company values.

As the Repair Manager you will:

  • Assure compliance with all Company policies and procedures.

  • Direct subordinates and delegate tasks to ensure timely and quality service.

  • Coordinate in-shop repairs (including ship prep), and in-home service calls while achieving established monthly goals.

  • Maintain service vehicles and provide required documentation for defined maintenance program and insurance requirements.

  • Inventory Management

    • Storage Location Maintenance
    • Clearance Approval
    • Product Movement
  • Coordinate 3rd party repairs.

  • Oversee parts receiving and inspection.

  • Demonstrate the company’s values in all aspects of their work performance.

  • Monitor and analyze performance metrics to identify areas for improvement and develop action plans to address.

  • Leverage Automation and identify “best in class” repair techniques.

  • Manage, and Celebrate our National Certification program and our teams' capabilities.

  • Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time, with or without notice.

About Dufresne

Retail Furniture and Home Furnishings

Welcome to the Dufresne Furniture & Appliances Indeed page!

The Dufresne Story: Home Grown, Family Owned & Community Oriented

Our Founder - Doug Dufresne: The Dufresne story is shaped by the dedication and determination typical of Saskatchewan farmers in the early 1940s. Doug Dufresne may not be able to recall those early years growing up in Saskatchewan, but it's fair to say the work ethic, respect and kindness he learned from his parents, which he and his wife Eva passed along to his three sons, remains the foundation of Dufresne today.

Doug and Eva Dufresne opened the first Dufresne Furniture & Appliances store in 1986 in their hometown of Kenora, Ontario. This second career came after the successful sale of their service station businesses and a restless attempt at retirement. It would prove again that the combination of Doug's passion for helping people and serving the community and Eva's meticulous management skills is the foundation for success in business and in marriage. In 2013, we were proud to celebrate Doug and Eva's 50-year wedding anniversary!

Growing The Family Business: Our second location opened in 1993 and our third store, also in Winnipeg, was in business by 1996.

Dufresne Furniture & Appliances continued to grow from a seven member team in Kenora, Ontario to nearly 400 team members today across Manitoba and Ontario. We opened stores in Swan River, Selkirk, Portage la Prairie and Brandon and expanded in Northwestern Ontario and into Ottawa, Ontario. By 2009, the Dufresne brand had grown to 11 stores across the two provinces.

In 2016, Dufresne marked their 30th anniversary with the opening of their 12th location, opening their doors in the city of Steinbach, Manitoba!

Dufresne Furniture & Appliances is continuing to grow, breaking through in new markets, welcoming their 13th location in Prince Albert, Saskatchewan and their 14th in Saskatoon, Saskatchewan in August of 2017.

The Dufresne Brand Today: The Dufresne family remains core to our business, with Doug, Eva, and their sons forming the foundation of the company. Mark Dufresne is our CEO, while Shaun Dufresne is a leader in our Dufresne brand. Today, a third generation joins the ranks with 5 grandchildren involved in daily operations. Doug and Eva still work on special projects and are often seen at the home office in Winnipeg and at special events in the community. The small-town work ethic, respect and kindness that Dufresne originally cultivated are still prevalent today in our values of people, passion, performance and promise.

Among the very best is our current leader, Mike Linton, President and CFO, who has been with TDG for over 25 years. Mike is supported by a highly engaged, experienced, and dynamic team. Together, they work closely with Mark and our executive team on all areas of our operation to reinforce the mission, vision, values, beliefs and culture the Dufresne family established starting with that first store in Kenora, Ontario and to provide a better experience to our teams, our community, and our guests.

We are proud to continue to focus on the customer service model we learned from Doug Dufresne. For that reason, we employ our own professional delivery teams, courteous call centre professionals and experienced repair technicians. We believe we can offer a better experience because we find, hire, and train the best people.

We are always seeking passionate, goal-oriented individuals to join our teams. If you are interested in beginning a career with our company, we encourage you to check our job listings for more information regarding the current available positions.

But keep an eye out! We are constantly adding new jobs and updating current listings.

Thank you for viewing our page and we hope you find what you are looking for.

Looking for more careers? Visit our Ashley Indeed Page!

https://indeedhi.re/3iS7r9L

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